Nonkululeko Mabula
Business Bank Consultant
17 Linda Str, Brackendowns, Alberton
Summary
With a robust foundation in communication, I pride myself on forging solid relationships that pave the way for outstanding outcomes. My commitment to maintaining composure under pressure is underscored by a disciplined meditation practice, which equips me to approach each day with clarity and poise, especially when facing significant challenges. This mindfulness technique is also my go-to strategy for swiftly regaining focus during unforeseen stressful scenarios, ensuring I remain composed and effective. Bringing 14 years of dedicated experience to the table, I have honed my craft as a dynamic consultant within the banking sector, celebrated for my enthusiasm and a proven track record of success. My expertise lies in leveraging my superior interpersonal, problem-solving, and analytical abilities to offer strategic counsel and enhance business performance. I am adept at distilling complex information into accessible insights, enabling clients to make swift, well-informed decisions. My approach is always client-centric, aimed at delivering solutions that drive progress and profitability.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
5
5
Languages
Work History
COMMERCIAL ASSIST CONSULTANT
Absa Bank Limited
05.2023 - Current
- Addressed daily banking inquiries, adeptly resolved issues, and handled client complaints and requests, ensuring high levels of customer satisfaction.
- Executed account updates and maintenance efficiently, serving as the initial point of contact for commercial and business clients.
- Coordinated and managed schedules for relationship executives in the commercial banking sector, optimizing their workflow.
- Achieved targets by managing 40 outbound calls daily, focusing on client retention and identifying cross-selling opportunities.
- Provided support for inbound calls, facilitating new-to-bank client onboarding and guiding them through system navigation.
- Maintained prompt and professional communication, managing a minimum of 40 incoming and outgoing emails daily within the specified Service Level Agreements (SLAs).
JUNIOR SPECIALIST - VIRTUAL CHANNELS CONSULTANT
Absa Bank Limited
11.2016 - 04.2023
- Retaining clients, Sales Campaigns, Service Follow up, Managing Diaries, Inbound and Outbound enquiries, Customer One email requests, Customer Complaints, System navigation, Day to day banking.
Telephone Business Consultant
Absa Bank Limited
09.2013 - 10.2016
- Retaining clients.
- Sales Campaigns, Service Follow up.
- Booking Business appointments.
- Managing Diaries.
- Cross selling business and other banking products, FICA KYC.
TRANSACTIONAL BANKING AGENT (TELEPHONE BANKING)
Absa Bank Limited
10.2011 - 08.2013
- Assisting with banking general enquiries.
- Performing Payments to all Type of Accounts.
- Creating Payment accounts, Creating Stop Payments. Suspending Internet Banking, Stopping Cheque Book.
- Cross-Selling Products (promoting).
Education
National Certificate in Banking - Banking and Financial Support Services
BANKSETA
High School Diploma -
Rondebult Secondary School
Germiston, South Africa 04.2001 -
Skills
- Office Administration
- Process Improvement
- Processes and procedures
- Interpersonal Communication
- Effective Communication
- Problem-solving abilities
- Client Relationships
- Cultural Awareness
- Client Engagement
- Task Prioritization
- Implementation
- Best Practices
- Client rapport
- Multitasking
Interests
Cooking
Reading
Videography
Music
Personal Information
- Date of Birth: 12/19/89
- Nationality: South African
- Driving License: C1
- Marital Status: Married
- Visa Status: NA
Contacts
Email: nlukhele@icloud.com,
Cell number: 0605277425,
Address: 17 Linda Str, Brackendown, Alberton, South Africa, 1448
Hobbies
Reading- I believe life wouldn't make sense without a book, it feeds my thoughts.,Videography-it's a passion it's a safe space for me because i get to fully display my inner thoughts.
I also love cooking, i cannot boastfully call myself a best cook, but my family does and it's something i enjoy doing (I feel good when those around me are fed and happy).
I love music where i draw inspiration from, it interprets my emotions very well.
references
Rose Nokana (Current Manager) 0833117475
Email: Rose. Nokana@absa.africa
Manager: Commercial Consultant
Samantha Dume 0749462399
Email: Samantha.Dume@absa.africa
Team Leader: Junior Specialist
Bongiwe Iwuju 0737218056
Email: Bongiwe.Iwuji@absa.africa
Team Leader: Telephone Business Consultant
Timeline
COMMERCIAL ASSIST CONSULTANT
Absa Bank Limited
05.2023 - Current
JUNIOR SPECIALIST - VIRTUAL CHANNELS CONSULTANT
Absa Bank Limited
11.2016 - 04.2023
Telephone Business Consultant
Absa Bank Limited
09.2013 - 10.2016
TRANSACTIONAL BANKING AGENT (TELEPHONE BANKING)
Absa Bank Limited
10.2011 - 08.2013
High School Diploma -
Rondebult Secondary School
04.2001 -
National Certificate in Banking - Banking and Financial Support Services
BANKSETA
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