Nonhlanhla Shabangu
Teanong Tembisa,Iringa
Summary
Results-oriented Inside Sales Representative with track record of revealing and meeting customer needs. Background in large call center environments working both inbound and outbound initiatives. Above-average performance in call completions and meeting goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Inside Sales Agent
Dimension Data
Johannesburg
01.2016 - Current
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Created and updated customer accounts with relevant information.
- Emphasized product features based on analysis of customers' needs.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Managed friendly and professional customer interactions.
Front Line Agent
Merchants-SAA
Johannesburg
01.2013 - 01.2016
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered average of 30 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
National Diploma - Financial Accounting
Institute of Certified Bookkeepers(ICB)
JohannesburgGrade 12 -
Dinwiddie High School
Johannesburg 01.2004 - 01.2009
Skills
Customer Relationship Management
Adept multi-tasker
[ISPIC] Sales management software
SalesForce
Tenacious follow-up
Superior organizational skills
Relationship building and management
Timeline
Inside Sales Agent
Dimension Data
01.2016 - Current
Front Line Agent
Merchants-SAA
01.2013 - 01.2016
Grade 12 -
Dinwiddie High School
01.2004 - 01.2009
National Diploma - Financial Accounting
Institute of Certified Bookkeepers(ICB)