Nomsa Ntutu
Sales Agent
Johannesburg
Summary
Dynamic Inside Sales Agent with Telkom, adept at leveraging CRM proficiency and effective communication to drive customer satisfaction and referrals. Expert in relationship building and management, consistently exceeding sales targets by 20%. Proven track record in upselling and cross-selling, enhancing brand exposure through strategic promotional selling and teamwork.
Overview
1
1
Language
4
4
years of professional experience
Work History
Inside Sales Agent
Telkom
05.2022 - Current
- Engaged potential clients through effective communication strategies and product knowledge.
- Facilitated sales presentations to showcase product features and benefits.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate records of customer interactions using CRM systems.
- Provided exceptional customer service, resulting in numerous referrals from satisfied clients.
Education
Certificate Business Management - Business Management
Central Johannesburg College
Gauteng 01-2023
Skills
Customer relationship building
Objection handling
Closing techniques
CRM proficiency
Key relationship management
Customer relationship management
Product knowledge
Sales presentations
Relationship building and management
Cheerful and energetic
Customer service
Upselling and cross selling
Salesforce CRM
Sales and negotiation
Promotional selling
Brand exposure strategy
Teamwork
Problem-solving
Time management
Customer satisfaction
Effective communication
Timeline
Inside Sales Agent
Telkom
05.2022 - Current
Certificate Business Management - Business Management
Central Johannesburg College