Nomzamo Maphumulo
Durban
Summary
Accomplished Assistant Manager with a proven track record at Shell Ultra City, enhancing customer satisfaction and fostering team collaboration. Expert in operations management and staff training, excels in strategic planning and problem-solving, significantly boosting team performance and service quality.
Overview
11
11
years of professional experience
Work History
Inservice Training(Public Management)
Danganya Primary School
02.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained industry-specific experience.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Assistant Manager
Shell Ultra City
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Cashier Team Lead
KFC
07.2016 - Current
- Communicated with customers and team members to solve problems
- Processed both cash and card purchases and returns
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Quickly and accurately counted drawers at start and end of each shift
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance
Inbound Call Center Representative
Abcor Compay
01.2014 - Current
- Demonstrated strong problem-solving skills by resolving customer issues during first call
- Facilitated communication between customers and other departments to facilitate resolution
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
- Utilized active listening skills to identify customer needs and provide appropriate solutions
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times
- Collaborated with colleagues to share best practices and improve overall team performance
Education
Grade 12 - Commerce
Umnganiwakhe High School
UmgababaN4, N5, N6 Certificate - Public Administration
Umbumbulu TVET College
KwaMakhutha01.2019
Certificate - Call Centre Training
Cornerstone
Durban01.2008
Skills
- Strategic planning
- Business administration
- Operations management
- Staff Management
- Training
- Teamwork
Languages
English
IsiZulu
References
- Dudu Dladla, RGM, KFC, 0783654233, Dududladla@gmail.com
- Dalon Chetty, Shell Ultra City, 0399731698, ucsb@scottnet.co.za
- Nolwazi Mbatha, Shell Ultra City, 0399731698 / 03197314444, ucnb@scottnet.co.za
Personal Information
Driving License: EC with PDP
Timeline
Inservice Training(Public Management)
Danganya Primary School
02.2023 - Current
Assistant Manager
Shell Ultra City
10.2018 - Current
Cashier Team Lead
KFC
07.2016 - Current
Inbound Call Center Representative
Abcor Compay
01.2014 - Current
Grade 12 - Commerce
Umnganiwakhe High School
N4, N5, N6 Certificate - Public Administration
Umbumbulu TVET College
Certificate - Call Centre Training
Cornerstone
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