Accomplished Assistant Manager with a proven track record at Shell Ultra City, enhancing customer satisfaction and fostering team collaboration. Expert in operations management and staff training, excels in strategic planning and problem-solving, significantly boosting team performance and service quality.
Overview
11
11
years of professional experience
Work History
Inservice Training(Public Management)
Danganya Primary School
Umkomass
02.2023 - Current
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained industry-specific experience.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Assistant Manager
Shell Ultra City
Umgababa, South Africa
10.2018 - Current
Supervised day-to-day operations to meet performance, quality and service expectations
Improved customer satisfaction by addressing and resolving complaints promptly
Developed strong working relationships with staff, fostering a positive work environment
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects
Maintained a clean, safe, and organized store environment to enhance the customer experience
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Cashier Team Lead
KFC
Umkomass, South Africa
07.2016 - Current
Communicated with customers and team members to solve problems
Processed both cash and card purchases and returns
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
Quickly and accurately counted drawers at start and end of each shift
Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance
Inbound Call Center Representative
Abcor Compay
Amanzimtoti, South Africa
01.2014 - Current
Demonstrated strong problem-solving skills by resolving customer issues during first call
Facilitated communication between customers and other departments to facilitate resolution
Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
Utilized active listening skills to identify customer needs and provide appropriate solutions
Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times
Collaborated with colleagues to share best practices and improve overall team performance
Education
Grade 12 - Commerce
Umnganiwakhe High School
Umgababa
N4, N5, N6 Certificate - Public Administration
Umbumbulu TVET College
KwaMakhutha
01.2019
Certificate - Call Centre Training
Cornerstone
Durban
01.2008
Skills
Strategic planning
Business administration
Operations management
Staff Management
Training
Teamwork
Languages
English
IsiZulu
References
Dudu Dladla, RGM, KFC, 0783654233, Dududladla@gmail.com
Dalon Chetty, Shell Ultra City, 0399731698, ucsb@scottnet.co.za
Nolwazi Mbatha, Shell Ultra City, 0399731698 / 03197314444, ucnb@scottnet.co.za
COOP Training - Contract Management Department at Royal Commission for JubailCOOP Training - Contract Management Department at Royal Commission for Jubail
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Head of Programme: Faculty of Commerce (Public Administration and Human Resource Management) at The Independent Institute of Education (IIE)Head of Programme: Faculty of Commerce (Public Administration and Human Resource Management) at The Independent Institute of Education (IIE)