Remote Customer Service Cunsultant
Nomvuzo Makana
Consultant
Overview
12
12
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Prepaid & Contract Consultant
Vodacom South Africa
Port EliAbeth, South Africa
11.2021 - Current
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
Office Assistant/ Receptionist Intern
Khanyisa School For The Blind
Port Elizabeth
01.2018 - 12.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delivered clerical support by handling range of routine and special requirements.
Call Center Operator
Telkom SA
Cape Town
01.2011 - 04.2015
Education
Diploma - Customer Service Management
Alison
Online 04.2023 - Current
Certificate - Business Administration
Siyaya Skills Institute
Port Elizabeth 12.2017 - 12.2019
Certificate - Customer Service Management
Unisa
Pretoria 04.2005 - 08.2005
Certificate - Computer Studies
Varsity College
Port Elizabeth 06.2007 - 09.2007
High School Degree - Natural Science And Maths
Ndzondelelo High School
Port Elizabeth 01.1992 - 11.1997
Certificate - Business Information System
MSC Private College
Port Elizabeth 01.2020 - 10.2020
Skills
Good Telephone Etiquette
Organization and Time Management
Flexible and Adaptable
[Type] Software Proficiency
Excellent Communication
Data Entry
MS Office
Multitasking Abilities
Self-Motivated
Attention to Detail
Interpersonal Communication
Clerical Support
Active Listening
Interests
Timeline
Diploma - Customer Service Management
Alison
04.2023 - Current
Prepaid & Contract Consultant
Vodacom South Africa
11.2021 - Current
Certificate - Business Information System
MSC Private College
01.2020 - 10.2020
Office Assistant/ Receptionist Intern
Khanyisa School For The Blind
01.2018 - 12.2019
Certificate - Business Administration
Siyaya Skills Institute
12.2017 - 12.2019
Call Center Operator
Telkom SA
01.2011 - 04.2015
Certificate - Computer Studies
Varsity College
06.2007 - 09.2007
Certificate - Customer Service Management
Unisa
04.2005 - 08.2005
High School Degree - Natural Science And Maths
Ndzondelelo High School
01.1992 - 11.1997