NOMVANA MARWANQANA
Key Accounts Manager
Saldanha
Summary
As a devoted and experienced key accounts representative in the iron ore, manganese ore, and other breakbulk commodities industries, I have developed my skills across several departments. I contribute a unique and complete understanding of the sector from my expertise in planning and logistics and my engineering department experience. My dedication to excellence and ability to navigate the complexity of the commodities business have helped me build a strong track record of providing value to customers and stakeholders. I am enthusiastic about using my talents and expertise to achieve meaningful results, and I am eager to take on new challenges in the industry.
Overview
15
15
years of professional experience
15
15
years of post-secondary education
Work History
Acting Key Account Manager
Transnet Port Terminals
07.2021 - 06.2023
- Key accounts management, Strategic Planning, Service Pricing & Revenue Management, Contract Management, Volume and Performance monitoring, Customer Experience, New Business Development, New Business Capabilities and Systems, Governance.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Planning Manager
Bulk Terminal of Saldanha, Iron Ore Terminal
- To manage and control the allocation of space for vessel discharge and loading, To manage and control the allocation of terminal resources, considering client ant terminal priorities, To minimize vessel turnaround times by managing and coordinating the ship, yard, EC, rail, and gate planning
Technical Manager
Bulk Terminal Saldanha, MPT Terminal of Saldanha, Cape Town MPT and Container Terminal
- Implement maintenance strategies that will support high levels of operational performance, Maintain and improve the equipment reliability against demand, Manage cost centre budgets in line with business requirements to ensure that maintenance costs are controlled, Maintain personnel performance, provide feedback and initiate appropriate corrective measures, Maintain equipment in line with Transnet and OHS Act to ensure that it complies with statutory / legislative requirements, World Best Practice and Industry norms
Technical Supervisor
At the Container Port Terminal
- Maintain a fleet of 43 Mafi haulers and trailers and forklifts and diesel Bowsers to ensure a 98% of availability for the operations in all 3 operational shifts every day for both the Cape Town Container Terminal and MPT cape town, Manage staff in respect of leave/attendance/discipline etc., and account for all miscellaneous revenue which is accrued through additional handling.
Key Accounts Manager
Transnet Port Terminals
07.2023 - Current
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
Education
No Degree - Engineering (Pre-Engineering)
Falsebay College (Westlake Campus)
Cape Town, South Africa 04.2001 - 09.2009
No Degree - Electrical Engineering
Northlink College
Cape Town, South Africa 04.2001 - 04.2014
No Degree - Leadership
University of Stellenbosch
Cape Town, South Africa 04.2001 - 06.2018
No Degree - Executive Development
Wits Business School
Johannesburg, South Africa 04.2001 - 12.2020
Post Graduate Diploma - Business Administration And Management
Stellenbosch Business School
Cape Town, South Africa 04.2001 -
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Project (intermediate)
Microsoft Access
Microsoft Excel
Microsoft Publisher
Microsoft Outlook Express
Internet Explorer
Key Account Management
Client Relationship Building
Account Management
Business Development
Cross-Functional Collaboration
Data-driven decision-making
Revenue Generation
Self Motivation
Problem-solving abilities
Analytical Thinking
Accomplishments
- 2005- Top Matric student at Thembalethu High
- 2007- Top Achiever in Engineering Science N3
- 2015- Got a ground breakers award for effective leadership
- 2015- Voted Best Leader during BMS training by my fellow classmates and got an award
- 2016-Nominated as a culture charter ambassador for Effective leadership and Business focused
- 2018-Representing TPT at the Standard bank Rising Stars, and was top 5 finalist
Additional Competencies
- Planning and Organizing: Execution of planned maintenance and also organizing spares and other resources as per task. Also, quick response strategies to responding and managing unplanned maintenance
- Communication: Verbal and telephonic communication- Being able to communicate with all operations department to avail equipment for maintenance, also to communicate with staff targets that we are measured on.
- Writing: communications by means of emails, memos and notes to staff and other departments to arrange meetings and discuss departmental issues.
- Creativity- To inspire my team by having innovative methods of execution of tasks, and also allow the team to bring forward innovative ideas of how we can improve our service to Operations department.
- Customer Care- Each day I ensure that we meet the operational demand, if not I make sure I communicate clearly and ensure that I will do as best as I can to resolve the problem
- Emotional Intelligence - This is the ability to work with colleagues and subordinates who have different ways of behaving and interactions
- Team Management- I work with a big team and they work different shifts (06h00am-14h00pm, 14h00pm - 22h00 and 22h00pm - 06h00am) and I only work 07h00am- 15h30pm, but I manage my team effectively because of the communication methods we use, radio and notes.
References
References will be supplied upon request.
Languages
ENGLISH
XHOSA
Personal Information
- ID Number: 8804230124080
- Gender: FEMALE
Timeline
Key Accounts Manager
Transnet Port Terminals
07.2023 - Current
Acting Key Account Manager
Transnet Port Terminals
07.2021 - 06.2023
No Degree - Engineering (Pre-Engineering)
Falsebay College (Westlake Campus)
04.2001 - 09.2009
No Degree - Electrical Engineering
Northlink College
04.2001 - 04.2014
No Degree - Leadership
University of Stellenbosch
04.2001 - 06.2018
No Degree - Executive Development
Wits Business School
04.2001 - 12.2020
Post Graduate Diploma - Business Administration And Management
Stellenbosch Business School
04.2001 -
Planning Manager
Bulk Terminal of Saldanha, Iron Ore Terminal
Technical Manager
Bulk Terminal Saldanha, MPT Terminal of Saldanha, Cape Town MPT and Container Terminal
Technical Supervisor
At the Container Port Terminal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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