Hi, I’m
Nomtobi Matlosa
Front Of House Supervisor
Johannesburg
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry front of house manager position. Ready to help team achieve company goals.
Overview
6
years of professional experience
2
Certifications
2
Languages
Work History
Wild Waters Adventure Park
Waitress
01.2019 - 01.2020
Job overview
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Instant Grass
Brand Ambassador
04.2019 - 02.2020
Job overview
- Worked with team to achieve sales goals for products.
- Increased sales by effectively communicating product benefits.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
Moonlight Vibes
Social Media Marketing Intern
03.2018 - 04.2019
Job overview
- Created content strategies for digital media.
- Leveraged scheduling tools to maintain a consistent posting schedule while maximizing exposure during peak engagement hours.
- Increased brand visibility by crafting and implementing creative social media campaigns
- Supported email marketing initiatives by designing eye-catching graphics and compelling copy for newsletters and promotional materials.
Beyers Chocolate Factory
Junior Supervisor
01.2024 - Current
Job overview
- Monitored adherence to safety protocols by employees under my supervision, minimizing workplace accidents and promoting a safe working environment.
- Managed stock ordering and stock take for the store. Responsible for purchase orders as well as well as delivery mandate to ensure stock arrives on time.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
action Kidz ZA- Sandton
Netball Coach
01.2021 - 01.2023
Job overview
- Responsible for coaching female, male and mixed netball teams from age groups 6 years 16 years
- In charge of team selections for each team age groups
- Ensure that all netball material is available for match day
- As a netball coach, duties included training girls between the ages of 6 and 16 the basic skills of netball
- Every Thursdays and Saturday morning against other clubs and schools
- As a coach it's imperative to ensure that students fitness is always good
- The responsibility also includes team talks before and during matches and overall encouragement to the team.
The Last Alpcaca - Greenside
Head Waitress
01.2021 - 01.2022
Job overview
- Morning and late night shifts in one of Johannesburg's busiest spots
- Operating hours between 12:00 - 03:00
- Responsible for opening the shop and cleaning and sanitizing the shop
- In addition, ensuring menus as well as condiments are cleaned
- Serving customers food and drinks
- Cleaning and closing the shop after a full day of operating
- Responsibilities also included working on public holidays as well as weekends.
House
Aupair
01.2023 - 12.2023
Job overview
- Taught children to organize toys, wash hands, and share by leading by example.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
The Hilton Hotel
Receptionist
03.2021 - 04.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Corresponded with clients through email, telephone, or postal mail.
Education
Uinversity of JohannesburgJohannesburg, South Africa
Honours Tourism Managment And Development from Hospitality
04.2001
Rise AcademyRosebank, South Africa
Diploma from DJ
04.2001
University of JohannesburgJohannesburg, South Africa
Bachelor of Arts from Tourism Management
04.2001
Skills
Complex Problem-Solving
Certification
University Of Johannesburg, BA Tourism Development, 2018-2020
Education - Nomtobi Matlosa
Bachelor of Tourism and Hospitality Management Honors, 2018-2020
References
+27 (82) 553-7070, mfumfu34@gmail.com, (072) 599 14 74, matthew.fourie7@gmail.com
Timeline
Junior Supervisor
Beyers Chocolate Factory
01.2024 - Current
Aupair
House
01.2023 - 12.2023
Receptionist
The Hilton Hotel
03.2021 - 04.2022
Netball Coach
action Kidz ZA- Sandton
01.2021 - 01.2023
Head Waitress
The Last Alpcaca - Greenside
01.2021 - 01.2022
Brand Ambassador
Instant Grass
04.2019 - 02.2020
Waitress
Wild Waters Adventure Park
01.2019 - 01.2020
Social Media Marketing Intern
Moonlight Vibes
03.2018 - 04.2019
Uinversity of Johannesburg
Honours Tourism Managment And Development from Hospitality
04.2001
Rise Academy
Diploma from DJ
04.2001
University of Johannesburg
Bachelor of Arts from Tourism Management
04.2001
University Of Johannesburg, BA Tourism Development, 2018-2020
University Of Johannesburg, BA Tourism and Hospitality Management, 2022-2023
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