Nomthandazo Ndebele
Pretoria
Summary
Dynamic and customer-focused server with extensive experience at Hogshead Centurion, excelling in order taking and menu knowledge. Recognized for enhancing service quality through customer feedback and delivering exceptional dining experiences. Proven ability to manage beverage service responsibly while ensuring guest satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Waitress
Hogshead Centurion
Centurion
08.2020 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Bussed tables as needed during peak hours.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted in seating guests at tables or booths.
- Presented food and beverages to guests at tables.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Server
Birchwood hotel
Johannesburg
05.2015 - 05.2020
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
GED -
Qalabotjha Secondary School
Johannesburg 12-2012
Skills
- Customer service
- Order taking
- Menu knowledge
- Beverage serving
Timeline
Waitress
Hogshead Centurion
08.2020 - Current
Server
Birchwood hotel
05.2015 - 05.2020
GED -
Qalabotjha Secondary School