Nomsa Motaung
Industrial Quality Engineer
Nigel
Summary
Detail-oriented Industrial Quality Engineer with strong experience in quality assurance, inspections, NCR management and industrial process optimization within the rail manufacturing sector.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Industrial Quality Engineer
Alstom Ubunye (UCW)
08.2017 - Current
- Lead industrial quality initiatives and KPI management.
- Develop process FMEAs and control plans.
- Conduct workstation audits and APSYS animations.
- Manage and characterize NCRs, escalate via QRQC.
- Support manufacturing teams with training and audits.
- Produce weekly/monthly KPI quality reports.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Quality Inspector
Alstom Ubunye (UCW)
01.2016 - 07.2017
- Performed witness testing and inspections on locomotive cabs.
- Compiled inspection reports and supported QMS audits.
- Ensured safe and compliant work processes.
- Identified defects during cyclical checks.
- Identified and helped resolve non-conforming product issues.
- Inspected Products with accuracy, reporting problems or defects quickly.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Performed regular calibration checks on measurement tools, guaranteeing accurate readings during inspections.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Updated quality control records and reports.
- Trained other workers in inspection and testing procedures.
- Followed standard operating procedures for inspections and tests.
- Utilized quality control software to track and analyze product data.
- Investigated customer complaints to take necessary corrective actions.
- Provided technical support to production
- Provided feedback to production team regarding product quality.
Education
Certificate - CERTIFICATE IN MANAGEMENT DEVELOPMENT
Maccauvlei Learning Academy
Mayerdal South Africa 04.2001 -
Certificate - ISO 9001:2015 Certificate
TQIMS
Centurion South Africa 04.2001 -
Trade Certificate - Electrical Trade Test Certificate
Fundi Training Centre
Benoni South Africa 04.2001 -
Certificate - Quality Management Systems ISO 9001:2008
TQIMS
Centurion, South Africa South Africa01.2009
National N Diploma - Electrical Engineering
Ekurhuleni FET College
Springs, South Africa01.2002
National Senior Certificate - Matric
Geluksadal Secondary School
Brakpan South Africa 04.2001 -
Skills
Proficient in industrial quality management
Supervision and leadership
Quality management skills
Process evaluation
NCR process management
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Timeline
Industrial Quality Engineer
Alstom Ubunye (UCW)
08.2017 - Current
Quality Inspector
Alstom Ubunye (UCW)
01.2016 - 07.2017
Certificate - CERTIFICATE IN MANAGEMENT DEVELOPMENT
Maccauvlei Learning Academy
04.2001 -
Certificate - ISO 9001:2015 Certificate
TQIMS
04.2001 -
Trade Certificate - Electrical Trade Test Certificate
Fundi Training Centre
04.2001 -
National Senior Certificate - Matric
Geluksadal Secondary School
04.2001 -
Certificate - Quality Management Systems ISO 9001:2008
TQIMS
National N Diploma - Electrical Engineering
Ekurhuleni FET College