Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Nomsa Faku

Johannesburg

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Consultant

ABSA
Mayfair Johannesburg
06.2017 - Current
  • Acquired new customer accounts through persistent cold calling and exceptional service.
  • Analyzed customer needs to recommend suitable services for enhanced satisfaction.
  • Participated in weekly sales meetings to review product updates and marketing strategies.
  • Increased Absa customer base through strategic acquisition and profitability initiatives.
  • Implemented proactive attraction and cross-selling techniques to expand customer portfolios.
  • Contributed to branch sales targets by executing effective retention strategies.
  • Utilized industry trend insights to adapt sales approaches and client interactions.
  • Reviewed client financial goals and risk tolerance to develop tailored investment strategies.

Sales Consultant

First National Bank
Johannesburg
03.2013 - 06.2017
  • Landed new customer accounts through dedicated cold calling and exceptional service.
  • Generated leads via cold calling, networking, and referrals.
  • Analyzed customer needs to recommend optimal products and services.
  • Established long-term relationships with key contacts at client companies.
  • Maintained accurate sales records in Performance Management System.
  • Prepared and delivered engaging presentations on products and services.
  • Trained new hires to enhance team performance and profitability.
  • Conducted market research to identify selling opportunities and evaluate customer preferences.

Collections Agent

First National Bank
Johannesburg
05.2010 - 02.2013
  • Maintained professionalism while addressing challenging customer interactions.
  • Liaised between customers and retail buyers to expedite order processing and fulfill demands.
  • Updated collection databases with notes and payment arrangements for accuracy.
  • Educated customers on late fee applications and avoidance through timely payments.
  • Arranged debt repayment schedules based on individual financial situations.
  • Interacted with customers positively, fostering a constructive communication environment.

Bank Teller

First National Bank
Johannesburg
03.2008 - 04.2010
  • Executed transactional and operational tasks while delivering customer support using comprehensive knowledge of banking procedures.
  • Verified customer signatures on documents to ensure accuracy before approval submission.
  • Identified customer needs and cross-sold banking products, referring clients to loan officers as necessary.
  • Maintained accurate transaction records while ensuring compliance with banking regulations.

Education

Regulatory Exam 5 - Regulatory Affairs

Moonstone
Alberton Reading Country Club
03-2025

Regulatory Exam 1 (RE1) -

Leselo Examination Body
Milpark
10-2012

BBA - Financial Management

CIDA City Campus
Marshalltown Johannesburg
06-2006

High School Diploma -

Nombuso High School
Port Shepstone
12-2001

Skills

  • Risk assessment and data analysis
  • Customer relationship management
  • Team collaboration and effective communication
  • Sales strategies and objection handling
  • Training and development
  • Regulatory compliance
  • Goal setting and performance tracking
  • Customer feedback and engagement

Affiliations

  • In my spare time, I reach out to the community and share what I have
  • I go to church
  • I read books
  • I also spend time on social media

Languages

IsiZulu
First Language
English
Advanced (C1)
C1

Accomplishments

  • Nominated and won The Exemplar Award 2025 Market Trailblazers and Dealmakers at ABSA Retail Banking
  • Top Sales Consultant Award for selling Funeral Covers and Life Covers
  • Overall Top Sales Person 4 years in a row

Certification

  • Regulatory Exam (RE1)
  • Regulatory Exam (RE5)

References

References available upon request.

Timeline

Sales Consultant

ABSA
06.2017 - Current

Sales Consultant

First National Bank
03.2013 - 06.2017

Collections Agent

First National Bank
05.2010 - 02.2013

Bank Teller

First National Bank
03.2008 - 04.2010

Regulatory Exam 5 - Regulatory Affairs

Moonstone

Regulatory Exam 1 (RE1) -

Leselo Examination Body

BBA - Financial Management

CIDA City Campus

High School Diploma -

Nombuso High School

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