Nomsa Faku
Johannesburg
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Consultant
ABSA
Mayfair Johannesburg
06.2017 - Current
- Acquired new customer accounts through persistent cold calling and exceptional service.
- Analyzed customer needs to recommend suitable services for enhanced satisfaction.
- Participated in weekly sales meetings to review product updates and marketing strategies.
- Increased Absa customer base through strategic acquisition and profitability initiatives.
- Implemented proactive attraction and cross-selling techniques to expand customer portfolios.
- Contributed to branch sales targets by executing effective retention strategies.
- Utilized industry trend insights to adapt sales approaches and client interactions.
- Reviewed client financial goals and risk tolerance to develop tailored investment strategies.
Sales Consultant
First National Bank
Johannesburg
03.2013 - 06.2017
- Landed new customer accounts through dedicated cold calling and exceptional service.
- Generated leads via cold calling, networking, and referrals.
- Analyzed customer needs to recommend optimal products and services.
- Established long-term relationships with key contacts at client companies.
- Maintained accurate sales records in Performance Management System.
- Prepared and delivered engaging presentations on products and services.
- Trained new hires to enhance team performance and profitability.
- Conducted market research to identify selling opportunities and evaluate customer preferences.
Collections Agent
First National Bank
Johannesburg
05.2010 - 02.2013
- Maintained professionalism while addressing challenging customer interactions.
- Liaised between customers and retail buyers to expedite order processing and fulfill demands.
- Updated collection databases with notes and payment arrangements for accuracy.
- Educated customers on late fee applications and avoidance through timely payments.
- Arranged debt repayment schedules based on individual financial situations.
- Interacted with customers positively, fostering a constructive communication environment.
Bank Teller
First National Bank
Johannesburg
03.2008 - 04.2010
- Executed transactional and operational tasks while delivering customer support using comprehensive knowledge of banking procedures.
- Verified customer signatures on documents to ensure accuracy before approval submission.
- Identified customer needs and cross-sold banking products, referring clients to loan officers as necessary.
- Maintained accurate transaction records while ensuring compliance with banking regulations.
Education
Regulatory Exam 5 - Regulatory Affairs
Moonstone
Alberton Reading Country Club03-2025
Regulatory Exam 1 (RE1) -
Leselo Examination Body
Milpark10-2012
BBA - Financial Management
CIDA City Campus
Marshalltown Johannesburg06-2006
High School Diploma -
Nombuso High School
Port Shepstone12-2001
Skills
- Risk assessment and data analysis
- Customer relationship management
- Team collaboration and effective communication
- Sales strategies and objection handling
- Training and development
- Regulatory compliance
- Goal setting and performance tracking
- Customer feedback and engagement
Affiliations
- In my spare time, I reach out to the community and share what I have
- I go to church
- I read books
- I also spend time on social media
Languages
IsiZulu
First Language
English
Advanced (C1)
C1
Accomplishments
- Nominated and won The Exemplar Award 2025 Market Trailblazers and Dealmakers at ABSA Retail Banking
- Top Sales Consultant Award for selling Funeral Covers and Life Covers
- Overall Top Sales Person 4 years in a row
Certification
- Regulatory Exam (RE1)
- Regulatory Exam (RE5)
References
References available upon request.
Timeline
Sales Consultant
ABSA
06.2017 - Current
Sales Consultant
First National Bank
03.2013 - 06.2017
Collections Agent
First National Bank
05.2010 - 02.2013
Bank Teller
First National Bank
03.2008 - 04.2010
Regulatory Exam 5 - Regulatory Affairs
Moonstone
Regulatory Exam 1 (RE1) -
Leselo Examination Body
BBA - Financial Management
CIDA City Campus
High School Diploma -
Nombuso High School