Nompumelelo Vilakazi
Senior Administrator
Centurion
Summary
Experienced Senior Administrator with a strong background in supporting teams, offices, and leadership. Skilled in improving processes and handling administrative tasks efficiently. Strengths include building relationships, clear communication, and organizing projects and people. Bringing 9 years of experience and looking for a new opportunity with growth potential.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Senior Administrator
MMI Holdings
09.2024 - Current
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
Employee benefits administrator
MMI Holdings
02.2016 - 08.2024
- Answer benefit enquiries from all employees in order to help them understand the plan design that they are enrolled in
- Confidentially handling sensitive information
- Dealing with customers via email or phone
- Handling customer complaints and queries
- Issuing member benefit statement to the members of the fund
- Ensure to demonstrate the company's values on a daily basis
- Provided excellent customer service to employees, addressing their benefits-related inquiries and resolving issues in a timely manner.
- Served as subject matter expert in answering questions from colleagues regarding benefits.
Education
Diploma - public relations
Damelin College
02.2012 - 12.2014
Certificate - long term insurance
Faisit College
02.2016 - 02.2017
Grade 12 -
Grenville High School
Bachelor of Arts - Communications
University of South Africa
Pretoria, South Africa 04.2001 -
Skills
Customer service
Team building and leadership
Attention to detail
Verbal and written communication
Problem-solving
Personal Information
Date of Birth: 06/21/92
Timeline
Senior Administrator
MMI Holdings
09.2024 - Current
Employee benefits administrator
MMI Holdings
02.2016 - 08.2024
Certificate - long term insurance
Faisit College
02.2016 - 02.2017
Diploma - public relations
Damelin College
02.2012 - 12.2014
Bachelor of Arts - Communications
University of South Africa
04.2001 -
Grade 12 -
Grenville High School
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