Summary
Overview
Work history
Education
Custom
Timeline
Generic

Nompumelelo Stuurman

Johannesburg,South Africa

Summary

I am a self-motivated person who is passionate about working with people. I am a self-driven, innovative and hard-working person who wants to be an integral part of a dynamic company, where my in-bound and out-bound call center experience in banking and media industries, enthusiasm and hard work will lead to success. I believe in productivity, and I work well to reach deadlines.

Goal driven, dedicated in-bound and out-bound call center consultant Excellent office administration with strong verbal communications and good interpersonal skills. Motivated self starter with problem solving abilities and strong work ethic to contribution positively to the organization’s objectives. Adept to working independently with minimal supervision as well as contributing to the team’s goals and objectives.

Offering strong foundation in organizational skills, communication, and problem-solving. Knowledgeable about collaborating with teams and managing multiple tasks under pressure.

Driven professional with keen aptitude for leadership and problem-solving. Demonstrates strong communication and analytical skills, combined with proactive approach to project management. Committed to driving organizational success through strategic initiatives and collaborative teamwork.

Overview

17
17
years of professional experience
2003
2003
years of post-secondary education

Work history

Corporate Liaison Officer

Arena Holdings
11.2023 - 03.2025
  • Creating quotations for new potential and existing customers
  • Processing of invoices on the Supplier portals
  • Provide technical support to customers
  • Resolving queries regarding delivery of the print newspapers by escalating to the logistics department and doing daily follow-ups
  • Process invoices and payments
  • Provide administrative support by completing the Vendor forms and Government Standard Bidding Document forms
  • Lead and manage the corporate team to execute daily tasks on processing invoices and following on payments

Customer Service Team Leader Inbound Call Centre

Arena Holdings
12.2022 - 10.2023
  • Manage team’s performance to meet quality control
  • Productivity and SLA Requirements
  • Assist and ensure professional and positive communication amongst office and customers
  • Resolve and escalate queries in professional and timeously manner
  • Assist to ensure sufficient availability of staff to handle call volumes daily, weekly and monthly
  • Manage workflow distribution, allocating and prioritising tasks on a daily basis
  • Ensure Performance management system is entrenched

Technical Support Consultant

Arena Holdings
11.2016 - 11.2022
  • Customer/technical support & for Times Live and Business Live websites
  • Customer/technical support of the Newspaper Direct e-Edition publications
  • Capturing subscriptions - Spreadsheet of online subscriptions from the finance department

Customer Care Agent – Inbound Call Centre

Arena Holdings
09.2008 - 10.2016
  • Answer incoming calls from customers to take magazine and newspaper subscriptions, answer inquiries and questions, handle complaints, troubleshooting problems and provide information
  • Answer phones professionally
  • Respond to customer inquiries
  • Capture and allocate subscriptions to relevant rounds
  • Mail subscription confirmation to customer by e-mail or post
  • Handle and resolve customer complaints
  • Provide customers with subscription and service information
  • Process orders, forms and applications
  • Cancel subscriptions
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary until finalization
  • Complete call logs
  • Complete call reports

Education

Grade 12 - English, Afrikaans, Business Economics, Accounting, Home Economics and Computer Typing

Bedfordview high school

Call Centre Course - Excel, Powerpoint, Email, Internet, Word

Quest Computer Skills Centre

Contact Centre Operations Level - 4 - undefined

Times Media Group

Custom

  • Sharon Naidoo, Arena Holdings, Customer Service Manager, +27 84 580 9506
  • Jabulani Mkhize, Arena Holdings, Audience and Engagement Manager, +27 76 421 0852

Timeline

Corporate Liaison Officer

Arena Holdings
11.2023 - 03.2025

Customer Service Team Leader Inbound Call Centre

Arena Holdings
12.2022 - 10.2023

Technical Support Consultant

Arena Holdings
11.2016 - 11.2022

Customer Care Agent – Inbound Call Centre

Arena Holdings
09.2008 - 10.2016

Call Centre Course - Excel, Powerpoint, Email, Internet, Word

Quest Computer Skills Centre

Contact Centre Operations Level - 4 - undefined

Times Media Group

Grade 12 - English, Afrikaans, Business Economics, Accounting, Home Economics and Computer Typing

Bedfordview high school
Nompumelelo Stuurman