MUKESH MAHARAJ
Boksburg
Summary
Client Liaison Officer with expertise in fostering strong relationships with clients and intermediaries. Delivers exceptional customer service by educating members on products and managing expectations effectively. Coordinates service initiatives and manages special projects to enhance operational efficiency. Strategic communicator with a talent for client relationship management and network expansion. Drives marketing initiatives and event planning to enhance brand visibility. Implements project management methodologies to optimise service delivery and client satisfaction. Results-driven professional focused on enhancing customer experience within corporate environments. Cultivates relationships through effective communication and project management, ensuring client needs are met with precision. Champions initiatives that drive brand loyalty and operational success. Experienced in building and maintaining strong relationships across diverse groups. Excellent communication skills, consistently facilitating seamless collaboration between stakeholders. Reliable problem-solver with knack for navigating complex situations with ease.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Client Liaison Officer CLO (Corporate Schemes)
Medscheme
Bryanston/Florida
01.1996 - Current
- Maintaining ,providing good relations to customers and intermidiatries.
- Responsible for maintaing good customer service levels to clients and members, providing of constant member education on products etc.
- Liasing with trustees of the various medical schemes.
- Providing of analysis reports on a regular basis to senior management.
- Hosting of health benefit days at various scheme venues.
- Co-ordinating of service initiatives through scheme range.
- Attending board of trustee meetings on a monthly, quarterly basis.
- Managing special projects from analysing to finalisation and implementation.
- Marketing service initiatives through the business and clients.
- Conducting annual, monthly product roadshows.
- Ensurring that clients are well versed with scheme offerings.
- Managing the customer expectation.
- Providing senior management with weekly and monthly reports.
- Clients: AECI, WITS University, Mercedes Benz SA, BMW, SasolMed, Bonitas, Polmed, Hosmed, NMAS.
- Contact person: Howard Barker, Nadine Viljoen.
- Telephone number: 011-671 2000.
Client Liaison Consultant- Investec
Medscheme
Florida
01.1996 - Current
- Maintaining customer services at site offices at Investec.
- Conducting member education regarding products of the scheme as well as promoting of products to clients.
- Ensuring positive outcome of queries received from members by means of interacting with internal staff.
- Conducting PowerPoint presentations to members and brokers on product.
- Liasing with brokers and clients from Alexander Forbes in providing services to Investec members.
- Managing staff compliment.
- Managing staff in accordance with SLA’s and requirements set out by management.
- Additional responsibility: Change management-EXCO, Facilitating change management at a senior level throughout the organisation (Medscheme).
- Contact person: Julius Ueckermann (General Manager).
- Telephone number: 011-758 8329.
Intervention clerk (Specialist)
Medscheme
Braamfontein, Gauteng
01.1996 - Current
- Intervening on all medical aid claims assessed and submitted electronically, in the process of fixing and rejecting claims for relevant criteria.
- Special capturing and condoning of certain accounts.
- Contact person: Hestor Brudnak(manager).
- Phone no.: (011) 407 3881/0000.
Customer services Administration
Medscheme Medical Administrators
Florida
01.1996 - Current
- Providing effective customer solutions and service to service providers.
- Resolving queries effectively and efficiently.
- Processing of all queries and claims efficiently.
- Assisting in the supervision of staff.
- Managing staff in attaining targets.
- Performance managing staff in line with the KPA structure.
- Contact person: Priscilla Leyland(manager).
- Telephone no.: (011) 671 2920/2217.
Medical Aid Assessor
Medpharm Medical aid Administrators
01.1996 - Current
- Processing of doctor’s and pharmacist’s medicine claims for payment.
- Liasing with service providers.
- Ensurring that all queries received are resolved effectively.
- Adjudication of all pharmacy claims.
- Managing DUE alerts and overriding in line with management criteria.
- Contact person: Xoliswa Boqwana (supervisor).
- Telephone no.: (011) 331 5011.
Aviation stock controller (Supervisor)
South African Airways .SAA
01.1996 - Current
- Receiving and despatching of aviation goods.
- Checking of goods and procedures under FAA, BUREA VERITAS regulations.
- Maintaining a good stock report.
- Contact person: Kelly ‘O’ Connor (General manager).
- Telephone no.: (011) 978 6147.
Education
Matric -
Liverpool Secondary High School
Actonville, Benoni01.1995
NQF 5 Post matric certification -
Various short courses NQF -
Hiv Counselling Skills NQF 3 credits -
Peer educator NQF 5 credits -
Skills
- Windows 95/97/2000/2007/10/11 XP-professional
- Microsoft Word, Excel, PowerPoint, email and Internet (advanced)
- PBM Pharmaceutical benefit management (medpharm)
- Medware/Grabber
- Oracle (pulse: 'pot' Interim claims, Siemens MT9750, Exsol, MedQ, Dcpa)
- Spp
- Memis (stock control)
- Nexis-Oracle
- MHRS (authorisations platform)
- EDS
- Ayaya
- Client relationship management
- Strategic communication
- Project management
- Customer service
- Marketing initiatives
- Brand management
- Social media campaign development
- Event planning
- Network expansion
Languages
English
Afrikaans
Hindi
Personal Information
- ID Number: 7706225221089
- Age: 43
Hobbies and Interests
- Understanding the engineering, logistics, mechanics of motor vehicles, electronics, and computers.
- Restoring and fixing of equipment.
- Interacting with professional people in professional environments.
Certification
Public speaking certified
Accomplishments
- Updated and implemented work instruction policies for continued company compliance with ISO 90001 guidelines.
- Recognised by management for 2020 Covid projects delivering outstanding results.
- Created and developed critical work policies to consistently exceed quality and production targets.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of duties and reporting.
Timeline
Client Liaison Officer CLO (Corporate Schemes)
Medscheme
01.1996 - Current
Client Liaison Consultant- Investec
Medscheme
01.1996 - Current
Intervention clerk (Specialist)
Medscheme
01.1996 - Current
Customer services Administration
Medscheme Medical Administrators
01.1996 - Current
Medical Aid Assessor
Medpharm Medical aid Administrators
01.1996 - Current
Aviation stock controller (Supervisor)
South African Airways .SAA
01.1996 - Current
Matric -
Liverpool Secondary High School