Nomfundo Thobeka Chili
Pietermaritzburg
Summary
Sales and administrative professional with 19 years of retail management experience. Demonstrated success in achieving sales targets through effective communication and upselling strategies. Known for fostering a positive work environment and providing exceptional customer service.
Overview
20
20
years of professional experience
Work History
Admin Manager
Massmart Game
11.2025 - Current
- Implement and maintain operational standards across merchandising, ticketing, housekeeping, stock availability, service levels.
- Drive customer service excellence across departments with consistent service standards.
- Supported implementation of strategies across departmental store operations to align with company goals.
- Achieved sales growth and maintained margin targets through effective department management.
- Created sales and marketing strategies that expanded customer base and boosted sales.
- Liaised with customers and sales and business development departments with an eye for future opportunities to grow departments and the store.
- Maintain market awareness through ongoing trend, competitor, and customer needs analysis.
- Formulated relationships with regular customers, recognising preferences to deliver personalised service.
Assistant Store Manager – Fresh Foods, Floor and Admin Manager
Pick n Pay
01.2018 - 10.2025
- Improves daily efficiency by managing sales and operational plans and addressing issues.
- Develop, manage client relationships, maintaining proactive communication for long-term business.
- Engage regularly with suppliers to understand needs and resolve issues promptly.
- Improve customer satisfaction by providing the highest-level service to customers.
- Address customer complaints promptly, providing solutions tailored to customer needs.s.
- Improved workplace safety and productivity by enforcing company policies and procedures.
- Build performance-oriented team teaching successful strategies and promoting positive culture.
- Coordinates merchandising of new products and planning floor moves.
- Trains and develops team members in company policy adherence, customer service and sales.
- Allocates resources and plans inventory utilization to meet forecasted business demand.
- Optimizes performance by tracking and analyzing KPIs.
- Supports loss prevention guidelines and objectives and reports instances of suspected theft.
- Monitors budgets and expenditures to maintain adherence to financial plans.
- Verifies completion and quality of opening and closing duties.
- Maintains knowledgeable, efficient team using regular training sessions and team meetings.
Finance & Admin Manager
Woolworths
01.2017 - 01.2018
- Deliver strategic executive recommendations using financial analysis and forecasting projections.
- Drive account health by reviewing performance, discussing opportunities, and addressing concerns.
- Completed cost allocation analyses comparing revenue against expenses for accuracy.
- Monitor fund allocation usage and misuse trends across reporting periods.
- Achieved cost control through long-term budget planning aligned with established plan.
- Analyzed budgets and forecasts, advising teams to adopt optimal strategies.
- Improved compliance through internal control implementation and consistent policy enforcement.
- Led operational stability initiatives, addressing compliance requirements across business processes.
- Achieved budget targets through disciplined expense monitoring and cost control.
- Improved operational decision-making by translating analyzed data into actionable reports.
Foods Department Manager
Woolworths
01.2012 - 01.2017
- Monitored inventory levels and maintained accurate stock records.
- Organized workflow, delegated tasks and monitored performance to achieve goals.
- Greeted customers on the sales floor and built confidence through help.
Provided knowledgeable answers to customer questions for clearer product choices.
Coordinated purchase support to complete transactions accurately and promptly. - Investigated customer complaints, identifying faults and adjusting processes to enhance resolution effectiveness.
- Greeted customers on the sales floor and built confidence through help.Provided knowledgeable answers to customer questions for clearer product choices.Coordinated purchase support to complete transactions accurately and promptly.
- Drafted and presented sales reports to address deficiencies and strategy improvements.
- Organised, led and conducted annual performance appraisals for department staff.
- Kept paperwork updated with internal standard and legal requirements.
Retail Store Trainee Manager
Pick n Pay
01.2007 - 01.2012
- Reduce store losses through inventory control and targeted loss prevention strategies..
- Maximized individual performance through consistent coaching and ongoing feedback sessions.
- Improved store employee performance by tracking metrics, addressing issues, and providing individual coaching.
- Reduce store losses through inventory control and targeted loss prevention strategies.
- Analyzed store reports to optimize performance, take action and give direction based on business trends.
- Handled customer complaints with tact and diplomacy, restoring confidence in the company's services.
- Completed comprehensive training in all supermarket departments to improve operational support.
Education
Graduate Diploma - Marketing Management
IMM
Durban, South Africa05-2006
Intro to the Business Environment Certificate - Business Studies
UKZN – The Management Studies Centre
Durban, South Africa12-2001
Certificate in Communication & Computation Skills - Business Studies
UKZN – The Management Studies Centre
Durban, South Africa12-2001
Skills
- Office administration
- Financial Management
- Strategic planning
- Sales and Marketing
- Business development
- Customer Service
- Client relationship building
- Training and Development
- Problem Solving
- Loss Prevention
Languages
English
IsiZulu
REFERENCES
- Nico Leibbrandt, Store Manager, Pick n Pay Hillcrest, 065 810 1110, 031 765 8551
- Henry Langa, Store Manager, Woolworths Bulwer Road, 084 558 8868, 031 277 2160
- Kevin Goosen, General Manager KZN & EC Region, Pick N Pay KZN, 084 569 4412, 031 242 4600
Timeline
Admin Manager
Massmart Game
11.2025 - Current
Assistant Store Manager – Fresh Foods, Floor and Admin Manager
Pick n Pay
01.2018 - 10.2025
Finance & Admin Manager
Woolworths
01.2017 - 01.2018
Foods Department Manager
Woolworths
01.2012 - 01.2017
Retail Store Trainee Manager
Pick n Pay
01.2007 - 01.2012
Graduate Diploma - Marketing Management
IMM
Intro to the Business Environment Certificate - Business Studies
UKZN – The Management Studies Centre
Certificate in Communication & Computation Skills - Business Studies
UKZN – The Management Studies Centre