Nomfundo Charlene Shabangu
Mfundo Park
Summary
Organised and proactive individual with strong analytical and communication skills, capable of managing complex schedules and liaising between departments efficiently. Versatile in using office software and systems to streamline administrative processes and enhance team productivity. Committed to contributing to operational excellence and ensuring seamless workflows in available role.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
10
10
years of professional experience
Work History
Operations administrator
Computicket Pty
Randburg, South Africa
06.2024 - Current
- Implemented new filing system, enhancing document retrieval speed.
- Developed organisational policies for administrative oversight and internal controls.
- Took and distributed meeting minutes to inform stakeholders of key business priorities.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Led and managed administrative staff to maintain smooth daily operations.
- Worked closely with management to improve operational efficiency.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Organised team meetings to facilitate productive discussions.
- Prioritised tasks effectively during high-pressure situations.
- Advised teams on operations best practices to improve productivity and performance.
- Streamlined processes to improve and optimise office operations.
- Oversaw inventory control, reducing wastage of resources.
- Facilitated communication between different departments for improved company-wide collaboration.
- Served as a link between senior management and staff for clear communication of directives.
Administrator (Corporate Support)
Computicket Pty Ltd
Randburg, South Africa
02.2015 - 05.2024
- Export and compile customer reports Excel and for the past year Google sheets
- Compile wording, approve and send bulk email and SMS with relevant information about events changes and providing solutions for attendance, exchanges, and cancellations
- Capture the outcome receipts of SMS and emails sent to patrons
- To deal efficiently and professionally with all telephone,email,internet and 'in person' enquiries
- Sending out invoices,processing payments,sending confirmation details
- Communicate any further solutions with promoters to ensure effective communications with their customers
Call Center Agent
Computicket Pty Ltd
Randburg, South Africa
01.2015 - 02.2015
- Skillfully navigate via a retail and report system to provide accurate information
- Guide patrons who wish to purchase or obtain information from our website
- Provide effective and efficient service to customers via all sales channels
- Process credit card bookings, refunds, and exchanges
- Facilitated positive customer experiences with attentive service.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Improved customer satisfaction ratings through responsive query resolution.
Education
Matric - Grade 12
Hoërskool Vryburger High School
01.2007 - /2011
Skills
- Communication (verbal and written)
- Microsoft Office
- Google Suite
- Everlytics
- Sms Portal
- Prioritisation expertise
- Creative thinking
- Teamwork
- Time Management
- Problem-solving
- Strategic planning
- Stress tolerance
- Crisis management
- Time efficiency
- First Aid certification
Custom
- Dudu Ngwenya, Computicket Pty Ltd, 0113408195, HR
- Bella Maseko, Computicket Pty Ltd, 0113408037, Quality Assurance Manager
Timeline
Operations administrator
Computicket Pty
06.2024 - Current
Administrator (Corporate Support)
Computicket Pty Ltd
02.2015 - 05.2024
Call Center Agent
Computicket Pty Ltd
01.2015 - 02.2015
Matric - Grade 12
Hoërskool Vryburger High School
01.2007 - /2011
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