Georgina Witbooi
Operational Compliance And Risk Management Specialist
East London
Summary
Operational Compliance and Risk Management Specialist with a successful history in the credit and debt collection industry. Highly regarded for exceptional leadership abilities in risk management, regulatory compliance, and process enhancement. Proficient in quality assurance, policy creation, stakeholder involvement, and performance mentoring. Demonstrated talent in aligning operations with legislative frameworks. Recently finished the Nyukela Public Service SMS Pre-entry Programme, qualifying for senior public service positions. Seeking fresh opportunities to provide strategic compliance expertise and leadership in an innovative organization.
Overview
11
11
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Operational Compliance Manager
EVOLUTION FINANCE (PTY) LTD / OPCO 365 (PTY) LTD
03.2023 - 11.2024
- Oversaw compliance of operational activities, excluding Human Capital, IT, Finance, Governance, and Tax.
- Chaired Operational Compliance Executive Committee and owned the operational compliance plan and universe.
- Led quality assurance, contractual and policy compliance reviews, and reputational risk oversight.
- Conducted sampling/testing of credit production, customer interactions, and vendor compliance.
- Provided expert advice on complex compliance risks and ensured alignment with regulatory frameworks.
- Delivered training to staff and stakeholders on legislative requirements and compliance protocols.
- Monitored and reported on company-wide adherence to internal and external compliance standards.
Reputational & Regulatory Risk Supervisor
DMC DEBT MANAGEMENT (PTY) LTD / OPCO 365 (PTY) LTD
06.2013 - 02.2023
- Managed reputational, legal, and regulatory risk across multiple business areas.
- Handled escalated queries, investigations, and quality assurance protocols.
- Ensured the development and implementation of compliance and risk management frameworks.
- Delivered staff training and cross-functional support on compliance best practices.
- Coached and mentored new hires and underperforming staff to meet company standards.
- Conducted performance evaluations and prepared reports for executive leadership.
- Acted as liaison between business units to foster continuous improvement and knowledge sharing.
Education
Postgraduate Diploma - Risk Management
University of South Africa
Programme - Leadership Development
Rotary International
Bachelor of Commerce - Law
University of South Africa
Certificate of Higher Education - Management Development
Milpark Business School
Short Learning Course - Forensic and Investigative Auditing
University of South Africa
Skills
Operational Compliance & Auditing
Reputational and Regulatory Risk
Quality Assurance & Business Process Testing
Contract & Policy Compliance
Risk Management & Mitigation
Legal and Regulatory Frameworks
Stakeholder Engagement
Training and Development
Analytical Problem-Solving
Customer Experience Management
Report Writing & Communication
Microsoft Office Suite
Certification
Nyukela Public Service SMS Pre-entry Programme, National School of Government, April 2025, Successfully completed the compulsory course for Senior Management Service (SMS) positions in the South African public sector.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operational Compliance Manager
EVOLUTION FINANCE (PTY) LTD / OPCO 365 (PTY) LTD
03.2023 - 11.2024
Reputational & Regulatory Risk Supervisor
DMC DEBT MANAGEMENT (PTY) LTD / OPCO 365 (PTY) LTD
06.2013 - 02.2023
Programme - Leadership Development
Rotary International
Bachelor of Commerce - Law
University of South Africa
Certificate of Higher Education - Management Development
Milpark Business School
Short Learning Course - Forensic and Investigative Auditing
University of South Africa
Postgraduate Diploma - Risk Management
University of South Africa