Nomfundo Cele
Sales Consultant
Kempton Park
Summary
Results-driven professional with four years in sales, showcasing effective communication and a strong focus on customer satisfaction. Gained valuable certifications through company training, enhancing capabilities in service desk functions and fine jewelry sales. Known for reliability and a collaborative approach to achieving team goals.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Telesales Agent
Metropolitan
06.2023 - 09.2024
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
- Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
Telesales Agent
Platinum Life
03.2022 - 06.2022
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
Sales Consultant
Truworths Fashion
03.2015 - 12.2019
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Trained and mentored new staff on product knowledge and sales techniques.
- Developed promotional strategies to increase merchandise visibility and drive sales growth.
- Collaborated with team members to optimize store layout for improved customer flow.
- Executed visual merchandising standards to present products attractively on the sales floor.
- Conducted regular inventory audits to ensure stock accuracy and minimize shrinkage.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
Receptionist
Placecol Beauty Spa
01.2014 - 12.2014
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated spa treatment bookings and confirmations, optimizing daily schedules for efficiency.
- Maintained accurate records of client appointments, services rendered, and payments processed.
Education
Certificate - Life Coaching
Academy of York
04-2017
Higher Certificate - Information Technology
PC Training and Business College
Midrand11-2014
Skills
Microsoft Office suite
Teamwork abilities
Verbal and written communication
Customer relations
References
Nanancy Mavhutha
📞 0791387776
📧 nancymolokome@metropolitan.co.za
Interests
Adventure
Timeline
Telesales Agent
Metropolitan
06.2023 - 09.2024
Telesales Agent
Platinum Life
03.2022 - 06.2022
Sales Consultant
Truworths Fashion
03.2015 - 12.2019
Receptionist
Placecol Beauty Spa
01.2014 - 12.2014
Certificate - Life Coaching
Academy of York
Higher Certificate - Information Technology
PC Training and Business College