Thabang Mokwatsi

Johannesburg

Summary

Inspiring IT professional with sales consulting experience in the insurance industry and a Higher Certifcate in Information Technology from MANCOSA in Johannesburg. Skilled in computer hardware and software, troubleshooting, system maintenance, and network administration. Currently pursuing a Bachelor's degree in Information Systems. Experienced in working with difficult clients to achieve desired outcomes.

Overview

year of professional experience

Work History

Telesales Agent

Clientele Life

Johannesburg

10.2022 - Current

Provided successful, to di cult clients , both internal and external
Maintained high customer satisfaction by proactively addressing incident requests and swiftly resolving concerns
Cataloged customer information and prepared insightful product or service reports
Recorded meticulous account information to open new customer accounts , ensuring accuracy and e ciency
Repaired technical problems using company troubleshooting resolution tree with e ective solutions in diverse situations
Clientele Life, Stay abreast of industry trends, regulations, and changes in third party software applications
Utilize teamwork and organizational skills to e ciently explain the bene ts of each plan and address any questions or concerns the client may have
Collaborate with team members and sales managers to improve sales techniques and achieve team goals
Build and maintain relationships with clients by providing excellent customer service and following up on their needs
Meet daily and weekly sales targets by consistently closing deals with clients.
Answered questions about company offerings with knowledgeable responses about products and services.
Completed daily cold calling and outreach to build sales pipeline.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Completed daily and weekly sales reporting using assigned tools.
Built relationships with customers using strong persuasion and active listening skills.
Pitched products and services to potential customers, securing new deals and sales opportunities.
Generated leads and established relationships with potential customers through outbound telephone calls.

Customer Service Representative

ICON Africa

Randburg

12.2021 - 08.2022

Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Tracked customer service cases and updated service software with customer information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

Higher Certicate - Information Technology

MANCOSA, Information

12.2022

Coursework: Informatics, Web Development, Computer Hardware and Architecture, Introduction to Information Systems, Web Development, Introduction to Programming, Essential Business Mathematics, Networking Fundamentals, Business Communication

Bachelor Of Commerce - Management Information Systems

MANCOSA, Johannesburg

12.2025

Coursework: Informatics, Analytical Techniques, Introduction to Functional Areas of Management, Financial Reporting and Analysis, Networking, Web Development

Skills

Javascript, Troubleshooting, Data Entry, Web Development, Pro ciency in multiple
Software systems, Account Administration
Account Management
Computer Software

Client Service
Customer Inquiries
Microsoft Office
Verbal and Written Communication

Timeline

Telesales Agent - Clientele Life

10.2022 - Current

Customer Service Representative - ICON Africa

12.2021 - 08.2022

MANCOSA, Information - Higher Certicate, Information Technology

MANCOSA - Bachelor Of Commerce , Management Information Systems