Nombulelo Phewa
Receptionist/ Night Auditor
M384 Tsheketshe Road Kwamashu Durban
Summary
Versatile and dynamic professional with a proven track record in office management and guest relations, honed at Road Lodge Durban and as an owner of a small local kitchen restaurant. Excels in data entry and fostering strong client relationships, significantly enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist/Hotel Night Auditor
Road Lodge Durban
01.2023 - Current
- Greeted incoming visitors and guests professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved guest problems and complaints.
- Confirmed appointments, communicated with guests, and updated guest's records.
- Balancing shift accounts and End Of Day.
- Taking care of admin within the front office
Owner of a Small Local Kitchen Restaurant
Self Employed
04.2020 - 08.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Managed Financial aspects of the business.
- Consulted with customers to assess needs and propose optimal solutions.
Inservice Training
City Lodge Durban
07.2019 - 12.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns.
Education
Diploma in Hospitality Management - Hospitality Management
University of Zululand
Richards Bay, South Africa 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Guest relations
Time management
Additional Information
References
Name: Nkosana
Company :University of Zululand
Job Title :F & B Lecturer
Contact : 074 818 6017
Name: Fiona
Company: CityLodge Hotel
Job title: Assistant General Manager
Contact: 031 33 1447
Email: cldurb.dm@citylodgehotels.com
Name: Slesh Skhosana
Company: RoadLodge Durban
Job Title : General Manager
Contact: 031 304 8202
Email : rldurb.gm@citylodgehotels.com
Timeline
Receptionist/Hotel Night Auditor
Road Lodge Durban
01.2023 - Current
Owner of a Small Local Kitchen Restaurant
Self Employed
04.2020 - 08.2022
Inservice Training
City Lodge Durban
07.2019 - 12.2019
Diploma in Hospitality Management - Hospitality Management
University of Zululand
04.2001 -
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