SIYAMZUKISA MATEZA

• Maintained confidentiality of information regarding clients and company.
• Managed over 50 customer calls per day
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Organized, maintained and updated information in computer databases.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected cash and card payments, processed transactions and updated relevant records.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Compiled information from files and research to satisfy information requests.
• Tracked important information in Lodgix spreadsheets and ran reports or generated graphs using data.

Duties and Responsibilities at Signa Academy

• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Preparing, organising and storing information in paper and digital form
• Dealing with queries over phone and by email
• Greeting visitors at reception
• Arranging post and deliveries
• Taking minutes at meetings
• Typing up letters and reports
• Updating computer records using a database
• Printing and photocopying
• Ordering office supplies
• Maintaining office systems
• Working in an office.
• Prepared weekly employee work schedules to meet operational needs.
• Executed record filing system to improve document organization and management.