Nombulelo Buli Mthethwa
Ridgeway
Summary
Seasoned Key Accounts Manager with a decade of experience at leading firms like Nashua Mobile and Vodacom SA, and recent tenure at Hohm Energy. Proven track record in corporate and government sales, excelling in customer relationship management and revenue growth. Skilled in maintaining and enhancing client relationships, ensuring satisfaction, and identifying new business opportunities. Recognized for increasing company reviews and driving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Key Accounts Manager
Hohm energy
Gauteng
11.2017 - 10.2023
- Maintain and manage relationships with multiple clients.
- Provide effective solutions to client's queries and concerns.
- Communicate effectively with departments such as Procurement and Deployment to understand their timelines or delays and report to the client.
- Identify opportunities to upsell or cross-sell our product.
- Work closely with energy advisors to develop a proposal and pricing strategy for key clients.
- Decreased customer dissatisfaction and increased customer satisfaction rate on Google reviews and Hello Peter.
Account Manager
Vodacom SA
Midrand
01.2015 - 10.2017
- Manage over 400 accounts.
- Increase revenue and avoid/reduce churn.
- Ensure the relationship is forged with every level that plays a role in decision-making at the customer site.
- Identify any possible threats from competitors and consultant influences that might cause a customer to cancel the contract.
- Consistently meet set net of churn growth target.
- Educate clients on new digital platforms; for example Office365 and Fiber connections.
- Constantly monitor renewal dated, overflow quarterly projects plan and analysis on industry trends, debtor and technical interaction and movement to maintain customer Service Level Agreement.
Account Manager and Sales Executive
Nashua Mobile
Midrand
01.2009 - 11.2014
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Increase revenue and reduce churn.
- Acquiring a thorough understanding of key customer needs and requirements.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
Traffic Controller and Account Manager
NXT Mobile
Melrose Arch
11.2006 - 08.2008
- Traffic controller - Open job bags and load them onto the system, manage the designer flow and process, and chase cost estimate deadlines for various staff members to make sure the deadline is met.
- Select content to be used for publication. Quality checks the adverts before they go out for print.
- Account Manager - Handle and resolve customer complaints, do presentations relating to customer care, and develop and deliver progress and management reports.
- Explain how to use WEB and WAP portals to partners. Handle accounts like Reggie's, Toys R Russ, and Kaiser Chiefs, manage their database, set up competitions, and send gift vouchers monthly (on kid's birthdays). Set up competition/s for Caxton newspaper, send weekly reports to Caxton editor/s.
Product Trainer - Technical Support
Panasonic SA
Midrand
06.2004 - 10.2006
- Technical support - Administer and answer incoming technical queries and emails.
- Product trainer - Store visits, introduce and promote new product/s, instore promotion, check if the stores have enough Panasonic products, and train the store sales agents on new products.
Customer Support
Nokia SA
Bryanston
06.1999 - 05.2004
- Front-line customer assistance - Assisting clients with technical queries, and booking phones for repairs and trade-ins.
- Technical data support - Assisting clients with synchronizing the data, creating a dial-up connection, setting up emails and Bluetooth connection.
Education
Matric - English, Afrikaans, Xhosa, Biology, Agriculture, History
Desmond Mpilo Tutu High
Paarl12-1995
Sales and Marketing management -
Damelin college
Alberton11-2005
Skills
- Communication skills
- Problem solving
- Negotiation skills
- Performance tracking
- Relationship Management
- Self motivated
- Negotiation
- B2B account management
- Customer service skills
- Business development
- Customer retention strategies
- Good communicator
- Market and competitor analysis
- Sales techniques
- Sales and marketing
- Team motivation
- Upselling and cross-selling techniques
- Presentation proficiency
- Product knowledge proficiency
References
References available on request.
Timeline
Key Accounts Manager
Hohm energy
11.2017 - 10.2023
Account Manager
Vodacom SA
01.2015 - 10.2017
Account Manager and Sales Executive
Nashua Mobile
01.2009 - 11.2014
Traffic Controller and Account Manager
NXT Mobile
11.2006 - 08.2008
Product Trainer - Technical Support
Panasonic SA
06.2004 - 10.2006
Customer Support
Nokia SA
06.1999 - 05.2004
Matric - English, Afrikaans, Xhosa, Biology, Agriculture, History
Desmond Mpilo Tutu High
Sales and Marketing management -
Damelin college