Lungile Kanyenda

Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.

• 2023 - Current, Techpro Supply Chain Services, Key Accounts Manager, Establish and nurture long-term relationships with a company's most important clients. My role involves ensuring customer satisfaction, loyalty, and effective communication., Create and execute account plans that maximize client satisfaction, revenue, and profitability. Highlight any specific achievements related to increasing account revenue or meeting growth targets., Analyze customer data to identify opportunities for growth and improvement. Showcase your ability to make data-driven decisions to enhance account management., Develop and implement strategies to increase sales and profitability by driving business growth through effective account management., Negotiate contracts and pricing with key clients in reaching mutually beneficial agreements., Monitor customer feedback and address any issues or concerns promptly.
• 2020 - 2022, Techpro Supply Chain Services, National Co-Ordinator, Daily processing of orders, including handling relevant ordering systems and ensuring compliance with procurement and warehouse procedures., Managing purchase orders (POs) and addressing sales queries related to procurement., Tracking deliveries and communicating shipping dates to stakeholders, proactively addressing any potential delays impacting business operations., Issue Resolution and Supplier Management: Resolving discrepancies between POs and invoices, handling returns, and addressing quality issues with suppliers., Developing positive relationships with existing suppliers and order clerks., Escalating poor supplier performance effectively and providing timely reports.
• 2016 - 2019, The Fix, Store manager, Retail Operations Management Optimize store operations, including staffing, inventory, and customer service., Team Leadership Managing and motivating staff by creating a positive work environment., Sales and Profitability: Achieving sales targets and improving profitability., Inventory Control: Managing inventory efficiently and discussing strategies to reduce costs., Customer Service Excellence: Providing exceptional customer service by customer inquiries and resolving issues promptly.

• ID Number: 9202100273088
• Ethnicity: Black
• Date of Birth: 02/10/92
• Gender: Female
• Nationality: South African

• Certificate in Effective performance and discipline management.
• Certificate in Performance Management
• Certificate in Innovation
• Certificate in Operational Planning
• Certificate in Communication Skills

• Charles Reed, Techpro Managing Director,0116152201 , Charles@techpro.co.za
• Karl Van der Walt, TechPro Ops Manager, 0116152201, Karl@Techpro.co.za