Oracle
Lungile Kanyenda
Key Account Manager
Leondale
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
1
1
Language
Work History
Key Accounts Manager
Techpro Supply Chain Services
Kempton Park
1 2023 - Current
- Oversee 10 accounts nationally.
- Establish and nurture long-term relationships with company's most important clients
- Key accounts manager role involves ensuring customer satisfaction, loyalty, and effective communication
- Create and execute account plans that maximize client satisfaction, revenue, and profitability
- Analyze customer data to identify opportunities for growth and improvement
- Develop and implement strategies to increase sales and profitability by driving business growth through effective account management
- Negotiate contracts and pricing with key clients in reaching mutually beneficial agreements
- Monitor customer feedback and address any issues or concerns promptly.
- Achieved or exceeded company-defined sales quotas
- Developed and delivered presentations to key customers to position products and services
- Built relationships with customers and community to promote long term business growth
- Analyzed sales to manage life cycle of product, inventory models and selling rates
National Co-Ordinator
Techpro Supply Chain Services
Gosforth
01.2020 - 01.2022
- Managed team of 10 workers.
- Daily processing of orders, including handling relevant ordering systems and ensuring compliance with procurement and warehouse procedures
- Managing purchase orders (POs) and addressing sales queries related to procurement
- Tracking deliveries and communicating shipping dates to stakeholders, proactively addressing any potential delays impacting business operations
- Issue Resolution and Supplier Management: Resolving discrepancies between POs and invoices, handling returns, and addressing quality issues with suppliers
- Developing positive relationships with existing suppliers and order clerks
- Escalating poor supplier performance effectively and providing timely reports.
- Managed cross-functional teams for effective collaboration and successful project completion
- Enhanced communication channels between team members, leading to improved collaboration and timely project delivery
- Organized training sessions for capacity building, improving staff skillsets and enhancing overall performance levels
Store Manager
The Fix
Germiston
01.2016 - 01.2019
- Retail Operations Management Optimize store operations, including staffing, inventory, and customer service
- Team Leadership Managing staff of 7.
- Motivating staff by creating positive work environment
- Sales and Profitability: Achieving sales targets and improving profitability
- Inventory Control: Managing inventory efficiently and discussing strategies to reduce costs
- Customer Service Excellence: Providing exceptional customer service by customer inquiries and resolving issues promptly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Education
Bachelor of Commerce - Bachelor of Commerce in Business Informatics
Unisa
Pretoria, South Africa 01.2024 - Current
Skills
Professionalism
Multitasking
Pipeline development
Salesforce
Hubspot
Negotiation skills
Excel and PowerPoint
Strategic Planning
Communication skills
Logistics Coordination
Document Control
Document Management
Working History
- 2023 - Current, Techpro Supply Chain Services, Key Accounts Manager, Establish and nurture long-term relationships with a company's most important clients. My role involves ensuring customer satisfaction, loyalty, and effective communication., Create and execute account plans that maximize client satisfaction, revenue, and profitability. Highlight any specific achievements related to increasing account revenue or meeting growth targets., Analyze customer data to identify opportunities for growth and improvement. Showcase your ability to make data-driven decisions to enhance account management., Develop and implement strategies to increase sales and profitability by driving business growth through effective account management., Negotiate contracts and pricing with key clients in reaching mutually beneficial agreements., Monitor customer feedback and address any issues or concerns promptly.
- 2020 - 2022, Techpro Supply Chain Services, National Co-Ordinator, Daily processing of orders, including handling relevant ordering systems and ensuring compliance with procurement and warehouse procedures., Managing purchase orders (POs) and addressing sales queries related to procurement., Tracking deliveries and communicating shipping dates to stakeholders, proactively addressing any potential delays impacting business operations., Issue Resolution and Supplier Management: Resolving discrepancies between POs and invoices, handling returns, and addressing quality issues with suppliers., Developing positive relationships with existing suppliers and order clerks., Escalating poor supplier performance effectively and providing timely reports.
- 2016 - 2019, The Fix, Store manager, Retail Operations Management Optimize store operations, including staffing, inventory, and customer service., Team Leadership Managing and motivating staff by creating a positive work environment., Sales and Profitability: Achieving sales targets and improving profitability., Inventory Control: Managing inventory efficiently and discussing strategies to reduce costs., Customer Service Excellence: Providing exceptional customer service by customer inquiries and resolving issues promptly.
Home Address
200 Klipspringer Ave, Leondale, 1401
Health
Excellent
Disabilities
None
Personal Information
- ID Number: 9202100273088
- Ethnicity: Black
- Date of Birth: 02/10/92
- Gender: Female
- Nationality: South African
Awards
- Certificate in Effective performance and discipline management.
- Certificate in Performance Management
- Certificate in Innovation
- Certificate in Operational Planning
- Certificate in Communication Skills
References
- Charles Reed, Techpro Managing Director,0116152201 , Charles@techpro.co.za
- Karl Van der Walt, TechPro Ops Manager, 0116152201, Karl@Techpro.co.za
Software
Timeline
Bachelor of Commerce - Bachelor of Commerce in Business Informatics
Unisa
01.2024 - Current
National Co-Ordinator
Techpro Supply Chain Services
01.2020 - 01.2022
Store Manager
The Fix
01.2016 - 01.2019
Key Accounts Manager
Techpro Supply Chain Services
1 2023 - Current