Nomalungelo Mthembu

I worked as a customer service agent for a UK retail campaign called Matalan. It was interesting because I did voice, chat and email for this campaign, gaining all the experience I needed. It had its challenges simply because every task had different daily targets that needed to be reached but overall it was great.

At outworx I had a great chance of working for a UK campaign called Sky. We dealt with tv, broadband and mobile. It was inbound sales as customers would call to purchase something or upgrade a particular pack they had for eg. The campaign truly had a lot to teach.

Synergy was great, we started off with a seasonal U.S floral campaign for a month or two and then

switched over to a U.K campaign. Here I worked as a customer service agent dealing with energy and

meters for the campaign EDF energy. This was rather a very interesting campaign as it has a lot to teach

and offer in regards to energy usage and meters.

• Delivered exceptional customer service to ensure repeat business and referrals.
• At CCI I did customer service and sales for two different campaigns. One was for Saks fifth

Media and the other was for Altice which is an American cable television company where

we dealt with internet access, telephone services and original television content.