Work Preference
Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic
NOMAKORINTE MSONGELWA

NOMAKORINTE MSONGELWA

Customer Expert
Port Elizabeth

Work Preference

Desired Job Title

Customer Service ConsultantClerkP27/Cashier/General AssistantScanning Clerk

Salary Range

45000/yr - 200000/yr

Summary

Dynamic Customer Service Consultant with extensive experience in managing customer inquiries across multiple channels. Known for excellent communication, empathy, and a proactive approach to resolving customer issues. Skilled at promoting products to enhance engagement and business growth. Eager to bring my passion for customer service to the TOP Team and contribute to a collaborative, customer-focused environment. I am currently looking for opportunities, which will provide career advancement, with the chance to use and contribute my skills and theoretical knowledge in a practical space. Most importantly, I am looking for an environment where I will have the possibility to develop both professionally and personally.

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.

Professional in customer relations and service delivery, offering solid background in addressing client needs and enhancing service experiences. Proven ability to collaborate effectively with team members to achieve results and adapt to evolving situations. Skilled in conflict resolution and customer engagement.

Diligent [Desired Position] with history of resolving complex customer inquiries and providing exceptional service. Adept at streamlining processes and improving customer satisfaction through innovative solutions. Demonstrated expertise in communication and problem-solving.

Attentive [Job Title] with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.

Customer Service Specialist equipped to deliver impactful support and foster client satisfaction. Skilled in problem-solving, conflict resolution, and effective communication. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with commitment to enhancing customer experiences.

Experienced with customer interaction, ensuring comprehensive understanding of client concerns. Utilizes effective communication techniques to deliver high-quality service. Knowledge of efficient problem-solving methods to maintain customer satisfaction.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Consultant

RCS Cards PTY LTD
05.2022 - 05.2023
  • Managed account status, balance, and installment queries.
  • Performed account maintenance and customer data updates using Vision PLUS system.
  • Handled credit limit increase inquiries, account blocks, and card replacement requests.

Clerk

City of Cape Town
02.2021 - 01.2022
  • Performed general administration tasks and captured job seeker data.
  • Allocated daily vehicles and captured working hours for permanent staff.
  • Typed and distributed weekly meeting minutes and handled email communication.
  • Ordered uniforms, toiletries, and refreshments for staff.
  • Processed timesheets, leave forms, and receipts in SAP and Excel.
  • Archived and organized job seeker and screening forms.

P27/Cashier/General Assistant

Pep Cell
03.2019 - 11.2019
  • Assisted customers on the floor and managed incoming calls.
  • Received and conducted stock take.
  • Handled petty cash balancing and assisted G4S with pickups.
  • Participated in in-store promotions and took minutes during staff meetings.

Scanning Clerk

Checkers Hyper
02.2017 - 12.2018
  • Scanned and updated product prices during promotions to maintain pricing accuracy for sales.
  • Counted stock losses and waste to support accurate inventory tracking and minimize discrepancies.
  • Coordinated stock records and safeguarded purchase orders.
  • Created promotional posters and managed communication with various departments to facilitate effective promotion execution.

Education

National Senior Certificate - Matric

Hector Peterson S.S.S
Cape Town, South Africa
01-2011

Skills

Communication

Interpersonal

Active listening

Customer service

Problem-solving

Decision-making

Confidentiality

Teamwork

Adaptability

Positive attitude

Empathy

Creativity

MS Office (Word, Excel & PowerPoint)

Sales

Confidentiality

Empathetic

Good Listener

Call center experience

Complaint handling

Customer acquisition

Delivery monitoring

Documentation

Computer proficiency

Time management

Multitasking and organization

Critical thinking

Team collaboration

Verbal and written communication

Adaptability and flexibility

Creative problem solving

Money handling

Relationship building

Customer relations

Microsoft Excel

Data entry

Client relations

Data collection

Paperwork processing

Administrative support

Declaration

I hereby give my consent to keep my CV and contact me for any future opportunities in your organization.

Timeline

Customer Service Consultant

RCS Cards PTY LTD
05.2022 - 05.2023

Clerk

City of Cape Town
02.2021 - 01.2022

P27/Cashier/General Assistant

Pep Cell
03.2019 - 11.2019

Scanning Clerk

Checkers Hyper
02.2017 - 12.2018

National Senior Certificate - Matric

Hector Peterson S.S.S
NOMAKORINTE MSONGELWACustomer Expert