Nolwazi Zwane
Johannesburg
Summary
Results-driven professional with four years of experience in authorization, home care coordination, and medical aid billing, complemented by two years in project coordination within an IT environment. Proven proficiency in managing administrative duties and coordinating operations in dynamic, fast-paced settings. Strong communication skills facilitate effective issue resolution, cultivated through extensive customer service engagements. Detail-oriented and proactive, focused on achieving goals and committed to contributing to the success of operations, administrative, coordination, and business support teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Administrator
Icon Radiotherapy
02.2023 - Current
- Implementing new patient scheduling app, teaching users how the app works, & resolving login queries
- Encouraging app usage which, as a result drove company paper consumption down by 50% and increased productivity on admin duties
- Creating Ticksheets to obtain authorization
- Medical aid billing delivering accurate and concise work
- Maintaining accurate patient records
- Managing database & Coordinating patient schedule
- Attending to account payments and queries
- Coordinating building & maintenance repairs
- Mosaiq Health Information System & Eauth
- Using Excel spreadsheets for managing data
- Scheduling appointments & managing daily calendar, ensuring smooth running of daily schedule
- Handling patient queries, emails & calls
Project Coordinator
Aviid Innovative Consulting
06.2020 - 06.2022
- Assisting the Senior Change Manager drive the entire project life cycle of detailed project plans using waterfall methodology including due diligence information gathering, analysis, and reporting
- Assisting to develop and present written project plans and developing project tasks including test plan and acceptance testing
- Establishing milestones as needed for reporting to appropriate management levels
- Version Control - Accurate document best practices
- Managing the life-cycle of each application via Team Foundation Server TFS
- Scheduling and conducting status meetings with involved staff and management
- Driving project progress towards project goals, motivating team members to make needed adjustments in plans to meet milestones and to achieve goals
Office Manager & Care Coordinator
Quality Healthcare Services
08.2019 - 05.2020
- Procuring authorization for home care patients
- Communicating and collaborating using MEDIS information system
- Delivering first class customer service, counsel and support to patients
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinating nurses to clients for home care & communicating each step to all parties involved
- Coordinating & Facilitating nursing training
- Supervising & managing +30 nursing staff
- Scheduling routine building maintenance & fostering relationships with vendors
Accounts Clerk
Quality Healthcare Services
11.2017 - 07.2019
- Medical aid billing with correct icd10 codes & following up on payments
- Capturing data & preparing monthly client invoices
- Monthly invoicing & Reconciliation
- Capturing & processing nursing staff payroll
- Issuing payslips to employees
- Collecting and verifying time sheets
- Completed bi-weekly payroll for company employees.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
Operations Manager
Qabungelihle
12.2014 - 09.2017
- Planning, organizing, assigning, and supervising the work of a number of diversified personnel engaged in food preparation and service
- Observing quality of food service, ensuring maintenance of high standards
- Collaborating on developing, preparing, and price menus to satisfy customer desire; which would promote cash sales and catering service
- Working as necessary to insure customer satisfaction, which may include occasional odd hours and/or remaining on-call for problem solving
- Reviewing inventory and purchasing food supplies as required
- Coordinating nurses to clients for home care & communicating each step to all parties involved
- Coordinating & Facilitating nursing training
- Supervising & managing +30 nursing staff
- Scheduling routine building maintenance & fostering relationships with vendors
Education
Some College (No Degree) - Economics
University of South Africa
Durban, South AfricaSome College (No Degree) -
University of South Africa
Durban, South AfricaSkills
- Microsoft Office
- SharePoint
- Quickbooks
- Slack
- ClickUp
- Canva
- Google Workspace
- Organizing & Administration
- Problem Solving
- Project & Document Processes
- Strategic Planning
- Creative Thinking
- Strong Interpersonal Skills
- Excellent Communication Skills (Written & Verbal)
- Stakeholder Management
- Medical Billing
- Budget Management
- Database Administration
- Time Management
- Flexible and Adaptable
- Customer Service
- Agile Projects
Projects
SharePoint Migration, SharePoint 2010 had reached its end of life and was no longer going be supported by Microsoft in 2021. Therefore, for security reasons and business continuity the contracted company embarked on this migration initiative. A sum total of 185 applications are ear marked to be migrated from 2010 SharePoint environment to the 2016 SharePoint environment. Each application was treated as an individual mini project with its own lifecycle and itereation. Each application was recreated / redeveloped in the 2016 SharePoint environment., Cape Town, Western Cape
Certification
- Google PM Professional, Google Project Management, Current
- Introduction to Coding, SheCodes Foundation, 06/2023
- SheCodes Plus, ShecCodes Plus 2023
- Google Africa Developer Scholarship, Google Cloud Plattform, 12/2022
References
- Charmaine Fraser, Managing Director, Quality Healthcare, 072 360 6889, qhsclientcare@gmail.com
- Ameera Heetun, Lead Radiotherapist, Icon Radiotherapy, 011 883 2330, ameerah@iconsa.co.za
- Lwazi Nyembe, Change Management Lead, Aviid Innovative Consulting, 073 642 6566, lwazi@aviid.co.za
Timeline
Medical Administrator
Icon Radiotherapy
02.2023 - Current
Project Coordinator
Aviid Innovative Consulting
06.2020 - 06.2022
Office Manager & Care Coordinator
Quality Healthcare Services
08.2019 - 05.2020
Accounts Clerk
Quality Healthcare Services
11.2017 - 07.2019
Operations Manager
Qabungelihle
12.2014 - 09.2017
- Google PM Professional, Google Project Management, Current
- Introduction to Coding, SheCodes Foundation, 06/2023
- SheCodes Plus, ShecCodes Plus 2023
- Google Africa Developer Scholarship, Google Cloud Plattform, 12/2022
Some College (No Degree) - Economics
University of South Africa
Some College (No Degree) -
University of South Africa
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