Noluthando Zama Xulu
Durban
Summary
Dynamic professional with a proven track record at OutworX, excelling in document management and fostering team leadership. Demonstrated ability to maintain data confidentiality and enhance organizational efficiency. Achieved significant improvements in customer satisfaction and employee productivity, surpassing performance metrics at CCI. Skilled in problem-solving and adept at a 40 wpm typing speed.
Overview
2
2
years of professional experience
Work History
Administrator
OutworX
05.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
Call Center Representative
CCI
05.2023 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Bachelor of Arts - Psychology And Sociology
Nelson Mandela University
Gqeberha04-2023
Skills
- Document management
- Team building and leadership
- Data confidentiality
- Document control
- Time management
- Problem-solving
- Recordkeeping and file management
- 40 wpm typing speed
Additional Information
References
Team Leader(CCI): Esmael Ebrahim
Contact no: 078 343 3043
Team Manager(Outworx): Dion Butler
Contact no: 061 743 9688
Timeline
Administrator
OutworX
05.2024 - Current
Call Center Representative
CCI
05.2023 - 05.2024
Bachelor of Arts - Psychology And Sociology
Nelson Mandela University
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