Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
Generic
Nolan Barendse

Nolan Barendse

Trauma Counsellor/ Victim Support / Social Auxiliary Worker
Jeffreys Bay

Summary

Dynamic Trauma Counsellor with a proven track record at On Eagles Wings Multi Purpose Centre, excelling in crisis intervention and community development. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Adept at implementing impactful programs, fostering collaboration, and driving positive change within the community. Committed to continuous improvement and professional growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Trauma Counsellor / Social Auxiliary Worker

On Eagles Wings Multi Purpose Centre
01.2022 - Current

Trauma Counsellor: Based at the Jeffrey Bay SAPS Victim Support Centre, to deal with victims of crime. GBVF, (Gender Based Violence and Femicide) is the primary mandate. Rape, domestic violence, suicide, child abuse, substance abuse, elderly abuse cases are referred to me.

Social Auxiliary Worker: To do programs at the local schools in the community with the children and teachers on various different topics. These include GBV, bullying and anti-bullying programs. To educate children on the dangers of social ills that live within our society and communities. Implementing support groups. Raising awareness within the community of social ills. Implementing community development programs. Working hand in hand with various stakeholders to make a meaningful difference in the lives of the people residing within our community.

  • Assisted in maintaining a clean and organized work environment, contributing to increased productivity.
  • Contributed to improved customer satisfaction by providing excellent service and addressing client needs promptly.
  • Made necessary adjustments to operational equipment in accordance with procedures.
  • Participated in training sessions to enhance skills and stay current with industry best practices.
  • Demonstrated adaptability by taking on new responsibilities as needed within the organization.
  • Conducted thorough research to gather information needed for various projects or initiatives.
  • Consistently received positive feedback from supervisors regarding attention-to-detail, accuracy of work outputs, professionalism, reliability.
  • Completed daily operational logs, forms and reports.
  • Collaborated with team members to ensure tasks were completed on time and to a high standard.
  • Delivered high-quality results while working under pressure or meeting tight deadlines.
  • Maintained strong communication channels between team members for seamless collaboration and project management.
  • Implemented time-saving strategies which led to increased productivity across the team.
  • Provided support for special projects, enabling successful completion within deadlines.
  • Managed administrative duties, such as filing and data entry, resulting in streamlined office operations.
  • Completed inventory management tasks, ensuring accurate stock levels and timely reordering of supplies.
  • Utilized problem-solving abilities to identify issues and implement effective solutions quickly.
  • Assisted in the coordination of events and meetings, ensuring smooth execution and positive outcomes.
  • Enhanced workplace efficiency by streamlining processes and optimizing workflow.
  • Learned semi-skilled and advanced work by shadowing experienced workers.

BOOTS on the Ground - Co-ordinator

Kouga Municipality
11.2022 - 05.2025

Foot patrol providing safety and security on the main beach, CBD, Pellsrus braai area. Assist Kouga Law Enforcement with duties. Observe and report suspicious behaviors.

  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Self Employed

Self Employed
06.2015 - 12.2021
  • Skills developed in laying of laminated flooring and shower door installations. Work obtained through CTM stores in Durban. This lead to further work opportunities in bathroom renovations and home maintenance. During Covid - 19 unfortunately business dropped off and alternative opportunity was needed. This led me to Telsteer Cabling. Here I worked as a technician gaining experience in data cabling. Installation of CCTV camera systems and network cabling installation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Branch Manager

Kargo National
06.2003 - 05.2015
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Consulted customers to boost product sales and services.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.

Banquet Coordinator, Server

Boca West Country Club
11.2001 - 04.2003
  • Directed and managed banquet functions for max 1500-person event.
  • Fostered a positive work environment through effective team-building exercises and regular performance evaluations for staff members.
  • Streamlined communication channels by liaising between kitchen staff, service team, and clients for smooth event execution.
  • Established strong relationships with vendors to secure high-quality products at competitive prices while maintaining consistent supply chain reliability.
  • Ensured regulatory compliance by maintaining strict adherence to food safety guidelines and sanitation standards at all times.
  • Evaluated post-event feedback from clients constructively for continuous improvement in service delivery standards.
  • Enhanced client satisfaction with personalized menu planning and seamless dietary accommodation.
  • Assisted in staff training programs designed to develop skills necessary for delivering world-class banquet services.
  • Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.

Education

No Degree - Socuial Auxiliary Worker

Cefa
Cape Town
04.2001 -

Skills

Self motivation

Time management abilities

Adaptability and flexibility

Critical thinking

Effective communication

Team collaboration

Active listening

Punctual and reliable

Organizational skills

Following instructions

Team building

Attention to detail

Problem-solving aptitude

Incident reporting

Adaptability

Analytical thinking

Decision-making

Multitasking Abilities

Strong work ethic

Multitasking

Problem-solving abilities

Time management

Good communication

Problem-solving

Positive attitude

Teamwork

Teamwork and communication

Teamwork and collaboration

Accomplishments

  • Documented and resolved victims of GBV which led to perpetrators being removed from society.
  • Achieved social auxiliary worker certificate by completing the entire 18 month course (12 months originally) with mostly 80% examination marks while still working full time, with accuracy and efficiency and dedication to achieve.
  • Achieved recognition within the community through effectively helping with programs and community development projects.
  • Supervised team of more than 100 staff members while working in transportation and logistics.
  • Collaborated with team of stakeholders in the development of the community of Jeffreys Bay and surrounding areas.

Additional Information

Serving on the local CPF (Community Policing Forum) from July 2022 until present and the Deputy Secretary.

Serving as Chairperson for TADA Humansdorp (Teenagers Against Drug Abuse)

Work Experience prior to 2001 include a variety of positions. Mainly worked in the food and beverage industry, which led me to working in the USA.

Completed matric, grade 12 in 1992. Awarded sports awards for both cross country and athletics where I excelled at long distance running.

1993 did National Service.

1994 - started a motorbike mechanic apprenticeship. (Not completed)

1995 - 2001 worked in a restaurant The Famous Fish Company, prior to going to the USA.

Certification

License - Code 8

Interests

Moto GP

Surfing

Timeline

BOOTS on the Ground - Co-ordinator

Kouga Municipality
11.2022 - 05.2025

Trauma Counsellor / Social Auxiliary Worker

On Eagles Wings Multi Purpose Centre
01.2022 - Current

Self Employed

Self Employed
06.2015 - 12.2021

Branch Manager

Kargo National
06.2003 - 05.2015

Banquet Coordinator, Server

Boca West Country Club
11.2001 - 04.2003

No Degree - Socuial Auxiliary Worker

Cefa
04.2001 -
Nolan BarendseTrauma Counsellor/ Victim Support / Social Auxiliary Worker