Zanele Priscilla Zikhali
Pietermaritzburg,South Africa
Summary
Detail-oriented professional with expertise in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook. Proficient in Sage One Pastel for managing debtors and creditors, as well as billing and coding. Strong communication and interpersonal skills complement a proven ability to solve problems effectively. Demonstrates exceptional report writing skills and a keen attention to detail, ensuring all tasks are completed accurately and on time. Career goals include leveraging these skills to contribute to organisational success while pursuing opportunities for professional growth.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Social Auxiliary Worker/ Admin support
SANCA PMB Alcohol and Drug centre
Pietermaritzburg
09.2020 - 11.2025
- Provide information about the treatment program offered to those inquiring.
- Preparing material- Pamphlets, Attendance registers
- Assist in dealing with client’s issues- Booking appointments.
- Providing practical information, advising clients on services offered, contacting rehabilitation centers
- Reception and switchboard duties and other Admin related tasks- Printing and photocopying, Binding, Faxing, Filing
- Typing of reports, Statistics, Schedules, KPI's
- Submission of reports and statistics to DSD and other relevant institutions
- Registering of patients
- Debtors and Creditors on Sage one Pastel
- Invoicing and statements, Checking emails
- Minutes taking
- Monitoring of debtors accounts and outstanding/overdue amounts, conducting intakes and group counseling sessions
- Management support.
Filing Clerk
MatCH NGO
Durban
02.2018 - 09.2018
- Organizes and archives records and documents.
- Photocopying and distribute of documents.
- Discarding of old patients files.
- Issuing of cards to the 1st time patients and 2nd visits
- Capture all files to be discarded into MS word sheet
- Attending to patients queries.
Data Capturer
AllLife PTY
Durban
02.2013 - 12.2016
- Check and validate application forms for quality control.
- Follow the capturing procedure.
- Process application form on system
- Follow up on outstanding documentation with the client and provide feedback to the Capturing team leader
- Capturing a minimum 40 policy forms per day onto the company internal data base
- Verification of clients banking details before the application moves through the next department.
- Send the application form for activation process.
- All captured applications are also kept and updated on the teams internal excel spreadsheet for monthly statistical purposes.
Planning Clerk
Tongaat Hulett Sugar Mill
Amatikulu
07.2010 - 02.2012
- Compiling reports on progress of work
- Capturing job card feedback accurately, including timesheet.
- Follow up with foremen, Artisans on job cards queries.
- Capturing the Village and the Mill works orders
- Filing of safety engineering and production documents for auditors
- Updating, maintenance of the software (Pragma)
- Document control, Faxing, Emailing, Copying and updates.
- General engineering control of vehicle, Mill training centre and Engineering conference room
- Compiling standby roster.
Administrator
Dr. V.J Sibeko
Empangeni
01.2007 - 11.2007
- Scheduling and managing patient appointments.
- Reception duties and patient queries.
Education
Business Administration Services
Damelin College
Durban 02.2008 - 04.2009
HIV/Aids care and counseling
University of South Africa
Durban 01.2017 - 07.2017
Social Auxiliary worker
University of South Africa
Durban 01.2018 - 11.2020
Skills
- Microsoft Office-Word
- PowerPoint
- Excel
- Outlook
- Sage one Pastel- Debtors /Creditors
- Billing and coding
- Communication and interpersonal skills
- Problem solving skills
- Report writing skills
- Attention to details
- Deadline orientated
Certification
- Certification - Social Auxiliary Worker Feb 2020
- Certification - HIV/AIDS care and Counselling Jul 2016
- Certification - Business Administration Apr 2009
- Certification - Matric Dec 2003
Languages
Isizulu
English
References
- Cookie, Manikum, Admin.manager@mweb.co.za, 033 345 4173, SANCA, Pietermaritzburg
- Thando, Xulu, Huletts Sugar Mill, 035 345 9009
- Raquel Welff, AllLife pty (ltd), 031 492 0175
Timeline
Social Auxiliary Worker/ Admin support
SANCA PMB Alcohol and Drug centre
09.2020 - 11.2025
Filing Clerk
MatCH NGO
02.2018 - 09.2018
Social Auxiliary worker
University of South Africa
01.2018 - 11.2020
HIV/Aids care and counseling
University of South Africa
01.2017 - 07.2017
Data Capturer
AllLife PTY
02.2013 - 12.2016
Planning Clerk
Tongaat Hulett Sugar Mill
07.2010 - 02.2012
Business Administration Services
Damelin College
02.2008 - 04.2009
Administrator
Dr. V.J Sibeko
01.2007 - 11.2007