Nokwazi Shabalala
Pietermaritzburg
Summary
Dynamic professional with a proven track record in enhancing sales and customer satisfaction at FNB through expert product demonstrations and exceptional customer service. Skilled in upselling strategies and objection handling, I have consistently exceeded sales targets and fostered strong client relationships. My background in marketing and financial advising enables strategic, results-driven approaches to client needs, ensuring both immediate and long-term success.
Overview
12
12
years of professional experience
Work History
Sales Advisor
FNB
03.2019 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Marketing Consultant
Black Cherry Bakery
02.2014 - 02.2018
- Planned and executed events and marketing programs to increase qualified leads.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Enhanced customer engagement with effective social media.
- Conducted thorough market research to identify emerging trends and inform strategic decision making.
- Conducted market research and reported on clients' competition.
- Strengthened relationships with key industry influencers for mutually beneficial partnerships and collaborations.
Financial Advisor
Old Mutual
01.2013 - 10.2014
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post retirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Education
Bachelor of Commerce - Business Management
UNISA
Pietermaritzburg, South Africa 04.2001 -
Finance - Certificate: RE5
Moonstone
Pietermaritzburg, South Africa 04.2001 -
NQF 5 Banking
Bank Seta
Durban, South Africa01.2019
High School Diploma -
Ridge Park College
Durban, South Africa 04.2001 -
Skills
Product Demonstrations
Upselling strategies
Customer service experience
Sales experience
Objection handling
Sales background
Performance Tracking
Languages
English
Advanced (C1)
Zulu
Advanced (C1)
References
FNB
Pearl Kanyeza:
Cellphone number - 0730662853
BLACKCHERRY BAKERY
Zesizwe Ntuli:
Cellphone number - 0823432171
OLD MUTUAL
Nondumiso Mbatha:
Cellphone number - 0710725607
Timeline
Sales Advisor
FNB
03.2019 - Current
Marketing Consultant
Black Cherry Bakery
02.2014 - 02.2018
Financial Advisor
Old Mutual
01.2013 - 10.2014
Bachelor of Commerce - Business Management
UNISA
04.2001 -
Finance - Certificate: RE5
Moonstone
04.2001 -
High School Diploma -
Ridge Park College
04.2001 -
NQF 5 Banking
Bank Seta
Similar Profiles
Jerome James SwartlandJerome James Swartland
Financial Manager 1 (FNB Cash Investments) at FNBFinancial Manager 1 (FNB Cash Investments) at FNB
SHIRINDA MIXO CONCIOUSSHIRINDA MIXO CONCIOUS
FirstJob Learner at FNBFirstJob Learner at FNB
Matlhodi Dorothy NekMatlhodi Dorothy Nek
Branch Manager at FNBBranch Manager at FNB