Summary
Overview
Work History
Education
Skills
Timeline
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Nokubonga Ndwalane

Banker
Hillcrest

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Banker with 9 years of experience in the banking industry. Excellent reputation for sales, resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience
13
13
years of post-secondary education

Work History

Transactional Banker

Standard Bank
Durban
01.2022 - 08.2022
  • Analyzed data to identify opportunities for improvement.
  • Maintained courteous and effective relationships with high net-worth clients.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Completed spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved client queries, provided exceptional service, and adhering to laid out compliance procedures

Prestige Banker - Tactical Acquisition

Standard Bank
Durban
06.2019 - 06.2022
  • Collaborated with relevant steak holders to achieve target results.
  • Maintained and built new relationships with clients , consistently delivered excellent service whilst reaching weekly sales targets.
  • Improved relationships through consistent hard work and dedication.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Following up on service requests logged for clients to ensure transparency and relationship management.

Vehicle & Asset Finance- Internal Sales Consultant

Standard Bnak
Durban
03.2021 - 01.2022
  • Aligned company goals with customer outcomes and increased client satisfaction.
  • Call centre agent assisting with incoming call queries
  • Achieving sales targets through processing applications from the branch network.
  • Communicating with dealerships to ensure delivery of the financed asset.

Universal Banker

Standard Bank
Durban
04.2015 - 06.2019
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Networked with realtors and current clients to generate referrals.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Sales Receptionist

Standard Bank
Durban
01.2013 - 06.2015
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Identified cross-sell opportunities and routed them to the sales teams
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Resolved customer problems and complaints.

Education

Advanced Certificate in Banking - Banking

Milpark Education
South Africa
10.2021 - 11.2022

National Diploma - Accounting

Mangosuthu University of Technilogy
Durban, South Africa
02.2008 - 06.2019

Regulatory Certificate - RE 5

Moonstone Business School
South Africa
03.2017 - 07.2017

Skills

    MS Office

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Timeline

Transactional Banker

Standard Bank
01.2022 - 08.2022

Advanced Certificate in Banking - Banking

Milpark Education
10.2021 - 11.2022

Vehicle & Asset Finance- Internal Sales Consultant

Standard Bnak
03.2021 - 01.2022

Prestige Banker - Tactical Acquisition

Standard Bank
06.2019 - 06.2022

Regulatory Certificate - RE 5

Moonstone Business School
03.2017 - 07.2017

Universal Banker

Standard Bank
04.2015 - 06.2019

Sales Receptionist

Standard Bank
01.2013 - 06.2015

National Diploma - Accounting

Mangosuthu University of Technilogy
02.2008 - 06.2019

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