Nokubonga Ndwalane
Banker
Hillcrest
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Banker with 9 years of experience in the banking industry. Excellent reputation for sales, resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Transactional Banker
Standard Bank
Durban
01.2022 - 08.2022
- Analyzed data to identify opportunities for improvement.
- Maintained courteous and effective relationships with high net-worth clients.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved client queries, provided exceptional service, and adhering to laid out compliance procedures
Prestige Banker - Tactical Acquisition
Standard Bank
Durban
06.2019 - 06.2022
- Collaborated with relevant steak holders to achieve target results.
- Maintained and built new relationships with clients , consistently delivered excellent service whilst reaching weekly sales targets.
- Improved relationships through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Following up on service requests logged for clients to ensure transparency and relationship management.
Vehicle & Asset Finance- Internal Sales Consultant
Standard Bnak
Durban
03.2021 - 01.2022
- Aligned company goals with customer outcomes and increased client satisfaction.
- Call centre agent assisting with incoming call queries
- Achieving sales targets through processing applications from the branch network.
- Communicating with dealerships to ensure delivery of the financed asset.
Universal Banker
Standard Bank
Durban
04.2015 - 06.2019
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Networked with realtors and current clients to generate referrals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Sales Receptionist
Standard Bank
Durban
01.2013 - 06.2015
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Identified cross-sell opportunities and routed them to the sales teams
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
Education
Advanced Certificate in Banking - Banking
Milpark Education
South Africa 10.2021 - 11.2022
National Diploma - Accounting
Mangosuthu University of Technilogy
Durban, South Africa 02.2008 - 06.2019
Regulatory Certificate - RE 5
Moonstone Business School
South Africa 03.2017 - 07.2017
Skills
MS Office
Good Telephone Etiquette
Data Entry
Critical Thinking
Organization and Time Management
Problem-Solving
Flexible and Adaptable
Written Communication
Self-Motivated
Cultural Awareness
Timeline
Transactional Banker
Standard Bank
01.2022 - 08.2022
Advanced Certificate in Banking - Banking
Milpark Education
10.2021 - 11.2022
Vehicle & Asset Finance- Internal Sales Consultant
Standard Bnak
03.2021 - 01.2022
Prestige Banker - Tactical Acquisition
Standard Bank
06.2019 - 06.2022
Regulatory Certificate - RE 5
Moonstone Business School
03.2017 - 07.2017
Universal Banker
Standard Bank
04.2015 - 06.2019
Sales Receptionist
Standard Bank
01.2013 - 06.2015
National Diploma - Accounting
Mangosuthu University of Technilogy
02.2008 - 06.2019