Shireen Douman

• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
• Enhanced bank profitability by effectively cross-selling various financial products and services.

• Played an instrumental role in growing the company''s client base through effective marketing strategies targeting prospective homeowners.
• Implemented a client follow-up system post-loan closing, resulting in increased referrals and repeat business opportunities.
• Stayed current on industry trends and regulations to provide accurate guidance to both clients and colleagues.
• Negotiated favorable terms for borrowers by leveraging extensive knowledge of lender guidelines and requirements.

Processing new applications for dealers and internal.

Assisted the verifications team to draw up new contracts.

Maintained accuracy when calculating figures and amounts.

Exceeded my daily target.

• Developed and maintained strong relationships with clients to maximize satisfaction.