Nkoskhona Buthelezi
Tourism And Hospitality
Johannesburg
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Administrative Officer
City Power & Gas
04.2023 - 03.2024
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
- Maintained the companies and client confidentiality.
- Maintained accurate employee documentation including filling.
- Created, prepared, and delivered reports to various departments.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
Waitress and Barternder
Drama Club
01.2021 - 04.2023
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Processed orders and sent to kitchen employees for preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Checked guests' identification before serving alcoholic beverages.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Met with chef to review daily specials and menu changes.
Promotions Representative
Cocktails And Shooters
02.2016 - 02.2019
- Streamlined the planning process for promotions by creating detailed project timelines and delegating tasks effectively among team members.
- Expanded company reach by researching and identifying strategic markets for future promotions.
- Increased sales by effectively communicating product benefits.
- Maintained clean, organized and professional work environment.
- Increased customer loyalty by designing unique incentive programs that rewarded repeat business.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
Education
Bachelor of Education - Senior And FET in Business And Tourism Studies
University Of Johannesburg
Johannesburg, South Africa 04.2001 -
No Degree - Computer And Information Sciences
University Of Johannesburg
Johannesburg, South Africa 04.2001 -
No Degree - 4th Industrial Artificial Intelligence
University Of Johannesburg
Johannesburg, South Africa 04.2001 -
Skills
Supply Restocking
Teamwork and Collaboration
Effective Communication
Active Listening
Customer Service
Memory retention
Food Safety Standards
Hospitality best practices
Menu Memorization
Analytical Thinking
Food sales and promotion
Decision-Making
Order Management
Upselling
Quality Control
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Timeline
Administrative Officer
City Power & Gas
04.2023 - 03.2024
Waitress and Barternder
Drama Club
01.2021 - 04.2023
Promotions Representative
Cocktails And Shooters
02.2016 - 02.2019
Bachelor of Education - Senior And FET in Business And Tourism Studies
University Of Johannesburg
04.2001 -
No Degree - Computer And Information Sciences
University Of Johannesburg
04.2001 -
No Degree - 4th Industrial Artificial Intelligence
University Of Johannesburg
04.2001 -