NKOSIYAZI ZUNGU
Kingsburgh
Summary
Customer-focused Guest Services professional with extensive experience in events coordination and client advisory roles. Demonstrates strong communication skills and effective problem-solving abilities, consistently delivering exceptional guest experiences in hospitality settings. Proven ability to thrive under pressure while assisting guests and enhancing team performance in service-driven environments. Dedicated professional with expertise in guest relations and customer service. Cultivated strong connections through effective communication and problem resolution. Demonstrated adaptability and time management skills while supporting diverse teams and enhancing guest satisfaction.
Overview
7
7
years of professional experience
Work History
Events Coordinator
Hilton Garden Inn
Durban, KwaZulu-Natal
01.2021 - 11.2023
- Welcomed and assisted guests at events, ensuring a professional and friendly experience.
- Coordinated event logistics including seating arrangements, guest lists and schedules.
- Handled telephone and email guest inquiries and resolved issues promptly and professionally.
- Worked closely with service staff to ensure smooth operations during functions.
- Maintained high standards of customer service and presentation.
Personal Financial Advisor
Old Mutual Life Assurance
Durban, KwaZulu-Natal
04.2017 - 12.2020
- Delivered professional client service through consultations and ongoing customer support.
- Built strong relationships with clients by understanding their needs and providing tailored solutions.
- Managed appointments, records and client queries efficiently.
- Demonstrated professionalism, confidentiality and excellent interpersonal skills.
Education
Diploma in Project Management -
Varsity College
12.2013
Bachelor of Theology -
Evangelical Seminary of Southern Africa
02.2026
Bachelor of Arts - Philosophy & Psychology
University of Zululand
Grade 12 -
Heritage Academy Christian School
Skills
- Guest relations and customer service
- Front desk support and event coordination
- Professional communication skills
- Problem solving and conflict resolution
- Team collaboration and multitasking
- Time management strategies
- Microsoft Office proficiency
- Customer relationship management
Languages
English
isiZulu
Personal Information
Criminal Record: None
References
Hilton Garden Inn Umhlanga
Zama Ndlovu – 083 656 9817
Old Mutual Life Assurance Durban, KwaZulu- Natal
Zanele Hlatshwayo – 076 144 9872
Availability
Available immediately and willing to work shifts, weekends and public holidays.
Timeline
Events Coordinator
Hilton Garden Inn
01.2021 - 11.2023
Personal Financial Advisor
Old Mutual Life Assurance
04.2017 - 12.2020
Diploma in Project Management -
Varsity College
Bachelor of Theology -
Evangelical Seminary of Southern Africa
Bachelor of Arts - Philosophy & Psychology
University of Zululand
Grade 12 -
Heritage Academy Christian School