Summary
Overview
Work History
Education
Skills
Websites
Software
Referees
Timeline
Generic
Nkosinathi Zulu

Nkosinathi Zulu

Administrator/Virtual Assistant/Customer Service Representative
Johannesburg

Summary

Adept at enhancing operational efficiency, demonstrated through a 23% improvement at The Aurum Institute, I excel in administrative support and customer service. With a knack for fostering client relationships and leveraging CRM tools, my background ensures high-quality, empathetic client interactions and streamlined processes.

Overview

2025
2025
years of professional experience
3
3
Languages

Work History

Administrator

The Aurum Institute
1 2022 - 08.2024
  • Streamlined administrative processes to improve efficiency by 23%
  • Organized and coordinated meetings and events for over 90 attendees
  • Implemented new filling systems resulting in 30% faster retrieval documents
  • Successfully trained and supervised a team of administrators.

Counsellor Supervisor

The Aurum Institute
04.2017 - 12.2021
  • Provide clinical supervision to counsellors to enhance their skills and knowledge
  • Developed and implemented training programs for counsellors under supervision
  • Monitored and evaluated the performance of counsellors to support their personal growth.

Customer Service Representative

Ekhuruleni Metropolitan Municipality
01.2008 - 09.2016
  • Improved company's reputation through exceptional customer service skills
  • Implemented efficient data capturing processes resulting in time and cost savings
  • Received recognition for excellent attention to detail and high quality work in data capturing tasks
  • Met and exceeded customer service goals consistently.

Education

Diploma In Business Administration -

Alison
09.2024

Certificate in Virtual Assistant -

Alison
04.2001 -

Certificate in Digital Marketing -

Great Learning
04.2001 -

Certificate in Customer Care & Complaints Mngt -

Atingi
04.2001 -

Skills

    Customer Enquiries

    Professional

    Accurate Information

    Assist Clients(Order)

    Troubleshooting

    Product Knowledge

    Client Relationship

    Emphathy

    Meet KPI's

    Provide Confidentiality

    Customer Support

    Communication(verbal and written)

    CRM tools

    Administrative Support

    Multitasking

Software

Microsoft Office

Google Sheet

Zoom/Skype

Microsoft Dynamics 365

Google Workspace

Canva

AI

Chat GPT

CRM Sytems

CoPilot

Referees

  • Will be provided upon request.

Timeline

Counsellor Supervisor

The Aurum Institute
04.2017 - 12.2021

Customer Service Representative

Ekhuruleni Metropolitan Municipality
01.2008 - 09.2016

Certificate in Virtual Assistant -

Alison
04.2001 -

Certificate in Digital Marketing -

Great Learning
04.2001 -

Certificate in Customer Care & Complaints Mngt -

Atingi
04.2001 -

Administrator

The Aurum Institute
1 2022 - 08.2024

Diploma In Business Administration -

Alison

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Nkosinathi ZuluAdministrator/Virtual Assistant/Customer Service Representative