System software
Nkosinami Thuso Dladla
Sales Manager, Driver. Admin Clerk
Johannesburg
Summary
Dynamic professional with a proven track record at Doves Funeral Assurance, excelling in customer relations and sales strategy development. Skilled in accurate data entry and organized scheduling, I foster long-lasting client relationships and drive revenue growth through effective communication and problem-solving. Committed to enhancing operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Clerk
Motus
Gauteng
05.2022 - Current
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 30 calls each day on multi-line telephone systems, supporting communication needs of 52 staff members.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Scheduled appointments and managed calendars for staff members.
Sales Manager
Doves Funeral Assurance
Gauteng
04.2020 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by 15% and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Receptionist
Darling International
Gauteng
01.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed over 50 calls from customers and met time-sensitive deadlines.
Education
High School Diploma -
Boston City Campus & Business College
Newcastle, South Africa 04.2001 -
Skills
Accurate data entry
Organized scheduling coordination
Document organization
Data analysis
Proficient in software solutions
Document scanning
Ordering of supplies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 52 staff members.
- Resolved product issue through consumer testing.
Software
Application software
Certification
Commerce in General Management
Timeline
Administration Clerk
Motus
05.2022 - Current
Sales Manager
Doves Funeral Assurance
04.2020 - 03.2021
Receptionist
Darling International
01.2019 - 02.2020
High School Diploma -
Boston City Campus & Business College
04.2001 -