Software learning
NKOSILATHI MATEMA
Lephalale ,Limpopo
Summary
I am an Information Systems graduate who want to be part of an innovative organization, participating in its positive growth to enhance my knowledge and industrial skills. I want to be a part of your success by offering high motivation, responsibility, quality work and keeping deadlines. I am a confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
ICT Technician
Sandcircle Management Consultant International
Bulawayo , Zimbabwe
08.2021 - 04.2022
- Hardware and software installations, troubleshooting and maintenance
- Networking (Installation of local area network in different schools from scratch)
- Computer hardware repairs of different clients
- Company Web designing
- Data backup of both the client and the company
- Connecting different computers to a server which will be the host computer
- Computer lab design and fittings
- Proving customer service via telephone and helpdesk system.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Achieved company objectives by leveraging internal resources and collaborating with colleagues.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided faculty and staff with security software and network configuration support.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Investigated hardware product issues involving materials and software and devised solutions.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
ICT INTERN
07.2021 - 04.2022
Education
Bachelor Of Commerce Honors In Information Systems - Information Systems
Midlands State University
Gweru 02.2019 - 12 2022
A level - Computer Science, Economics & Business Studies
Gumbonzvanda High School
Hwedza 02.2017 - 11 2018
O level -
Mt Carmel High School
Headlands 01.2013 - 12 2016
Skills
Computer hardware servicingundefined
Accomplishments
- Assisted the senior developer regularly with various tasks, which resulted in learning additional programming languages.
Certification
NovaPay customer service IT Support Consultant
Interests
Internet surfing
Reading
Timeline
ICT Technician
Sandcircle Management Consultant International
08.2021 - 04.2022
ICT INTERN
07.2021 - 04.2022
Bachelor Of Commerce Honors In Information Systems - Information Systems
Midlands State University
02.2019 - 12 2022
A level - Computer Science, Economics & Business Studies
Gumbonzvanda High School
02.2017 - 11 2018
O level -
Mt Carmel High School
01.2013 - 12 2016
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