Nkosingiphile Friday Mahlalela
ICT Technician
Johannesburg
Summary
ICT professional bringing valuable experience in network management, system maintenance, and technical support. Recognized for effective problem-solving and strong focus on team collaboration and delivering reliable results. Known for adaptability to evolving technology and commitment to continuous improvement. Experienced with diagnosing and resolving ICT issues efficiently. Utilizes troubleshooting skills to ensure optimal system functionality and user satisfaction. Knowledge of network administration and cybersecurity practices enhances overall system integrity. Offering solid understanding of computer systems and networks, with keen interest in learning and developing within ICT field. Brings ability to quickly grasp and apply new technical concepts and skills necessary for role. Ready to use and develop problem-solving and technical troubleshooting skills in IT support role.
ICT professional with strong skills in hardware troubleshooting, network configuration, and software support. Known for effective collaboration and adaptability in dynamic environments, ensuring reliability within teams. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
Work History
ICT Technician
NEMISA
09.2018 - Current
- Provide technical systems support to field-based employees and students, installing patches or upgrades as needed
- Conduct inspections on ICT systems, infrastructure and ICT security, diagnosing and correcting any issues
- Ensure that all computers and devices have up-to-date security measures, including device encryption, anti-virus software, DNS protection and SPAM filtering, etc
- Enforce 2FA and MFA on system access
- Troubleshoot and resolve hardware, connection and other software issues
- Perform installation and maintenance of hardware and software
- Set up the Institute's ICT equipment and software for field-based employees and students
- Perform basic repairs to the Institutes' laptops, PCs and devices
- Escalate ICT support problems to the relevant ICT stakeholder as and when required
- Help update and maintain software laptops and PCs remotely
- Create and maintain staff logins to the network and applicable software systems
- Assign and control access to the server, user accounts, e-mail accounts, application access and password controls
- Ensure the implementation and compliance with the Institute's ICT policies and procedures
- Manage the request and issuing of software licenses and ensure compliance
- Provide first-level ICT support to field-based employees and students
- Ensure the functioning of multimedia, data and application services including data projectors, voice recorders, video conferencing facilities, etc
- Allocate and distribute ICT equipment and devices to field-based employees and students
- Monitor the use of ICT equipment, tools and devices
- Ensure that the correct equipment, tools and devices are taken to the field
- Promptly report breakages or damages to the relevant stakeholder
- Maintain effective asset management and stock control procedures for all ICT equipment, ICT supplies and consumables
- Ensure that ICT equipment is maintained and kept in working order and is always kept safe
- Contribute to decisions about the integration of software and hardware in new ICT systems
- Ensure appropriate versions of applications or systems or tools are available, current, and supported
- Contribute to the development of technical specifications for equipment required by field-based end users
ICT Technician
National Department of Health
05.2013 - 04.2017
- Ensure that IT-related procedures are effectively implemented and administered
- Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Responded to telephone, email, and in-person inquiries regarding system mostly (Mineworks, BAS, PERSAL & PAAB) operation, use and repair
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Engaged end-users and answered questions via email, phone, and in-person regarding their unsolved open calls
- Removed malware, and other threats from laptops and desktop systems
- Configured hardware and software to set up workstations for employees
- Removed and replaced malfunctioning components to correct hardware problems
- Updated documentation and produced reports
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Trained users on how to operate the systems they were introduced to should they find it difficult to use them
- Analyzed systems and their issues to identify troubleshooting methods needed for quick remediation
- Manage leased printers making sure I book service if required, fix them if is something that doesn't need to log a call like paper-jam, changing of tonner and cleaning them
- Demonstrated professionalism and courtesy with customers while working to resolve complaints and problems or respond to questions
- Excellent written and verbal communication (since I was required to transfer a great deal of information through various departments within the institution
- Ability to meet deadlines whilst maintaining a high level of performance, as the hospital expected the support to meet the service level agreement, which ensures that the institution is fulfilling the needs of the client( Doctors, Nurses, and patients) in doing so was able to give the public entity the support it needed
ICT desktop support (Internship)
National Department of Health
05.2012 - 04.2013
- Installing and configuring all client software and hardware
- Provide Desktop Support for all software and hardware assets
- Maintaining all clients(USER) computer applications ( Mineworkers at MBOD)
- Logging calls on Helpdesk
- Managing leased printers making sure they are productive 100%
- Setting up of network printers
- Over the phone 1st line of assistants for clients with queries
- Cabling and network trouble shooting
- Making sure all software products are licensed
- Email configuration and file backup
Education
Grade 12 -
Samora Machel Comprehensive School
Diploma in Information Technology - undefined
PC Training and Business College
Networking Essentials (N+) - undefined
PC Training and Business College
Service Technician (A+) - undefined
PC Training and Business College
Skills
Hardware installation
Software configuration
Disaster recovery planning
Error detection
Hardware diagnostics
Interpersonal skills
Problem-solving aptitude
Mobile device management
Remote support
Wireless networking
System administration
Network troubleshooting
Server maintenance
IT asset management
Cybersecurity best practices
Helpdesk operations
Network security
Data recovery
Information security
VoIP systems
Incident management
Operating systems
Web development
Storage management
Network monitoring
Computer hardware repair
Business continuity planning
Desktop technical support
Technical support
Peripheral repair
Helpdesk services
Network maintenance
Operating system management
Software updating
Troubleshooting and Diagnostics
Equipment Repair
Support services
Collaborative team player
Hardware evaluations
Problem-solving abilities
Help desk support
User support
Analytical skills
Hardware configuration
Hardware and software repair
Report preparation
Device installation
Technical troubleshooting
Computer diagnostics
Customer service
Microsoft certification
Desktop support
Technical issues analysis
LAN/WAN
Debugging
Application installations
Application support
User training
System performance optimization
Microsoft windows and office
Short Courses
- Health Management Information System, Short course
- In-house/ on-the-job training with (PALAMA), Breaking barriers to entry into the public service, Grievances and disciplinary action procedures, Short course
- Office 365 Administrator, Short course
- Microsoft 365 Security Administration, Short course
- Microsoft Certified: Azure AI Fundamentals, Short course
Additional Information
Online Courses
- AI 900 ( Certificate)
- MS-SC100 (Attended)
- Server+ (Attended)
- Microsoft Azure Administrator (Attended)
- Microsoft Azure Security Technologies (Attended)
- WordPress Security ( Defeat Hackers & Malware) (Attended)
- Microsoft 365 Security Administration (Attended)
- Microsoft Administrator (Attended)
Personal Information
- ID Number: 910412 5457 086
- Gender: Male
Timeline
ICT Technician
NEMISA
09.2018 - Current
ICT Technician
National Department of Health
05.2013 - 04.2017
ICT desktop support (Internship)
National Department of Health
05.2012 - 04.2013
Diploma in Information Technology - undefined
PC Training and Business College
Networking Essentials (N+) - undefined
PC Training and Business College
Service Technician (A+) - undefined
PC Training and Business College
Grade 12 -
Samora Machel Comprehensive School