Nkateko Makhubele
Alberton
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Yard Official
Transnet
01.2016 - 01.2024
- Coordinated marshalling of trains to achieve timely departures
- Executed train shunting to align schedules for efficient departures
- Train control officer
- Led team and planned work activities to optimise operations
- Overhead wire operations
- Scanning and number taking
- Acted as workers' union safety representative to address safety concerns
IT Support Agent/Business Analyst
Hollard Insurance
02.2014 - 06.2016
- Client policy maintenance
- UAT system upgrade tester
- Client complaints resolution
- Claims capturing
- E-learning process design and development
- Consultant product, system and process training
- Mentoring and motivational speaking
- Generate, amending, printing and distributing policy documentation
- Compiled hourly, daily and weekly user and system productivity stats
- User and system error configuration support
- Debit order collections tracking and adjustments
- User system and technical error support
- Call log process development, testing and training (both MIP and JIRA systems)
- Printing and mail room user training
Mail Room and Printing Technician
Hollard Insurance
10.2013 - 02.2014
- Client policy maintenance
- UAT system upgrade tester
- Client complaints resolution
- Claims capturing
- E-learning process design and development
- Consultant product, system and process training
- Mentoring and motivational speaking
- Generate, amending, printing and distributing policy documentation
- Compiled hourly, daily and weekly user and system productivity stats
- User and system error configuration support
- Debit order collections tracking and adjustments
- User system and technical error support
- Call log process development, testing and training (both MIP and JIRA systems)
- Printing and mail room user training
Contact Center and Maintenance Senior Agent
Hollard Insurance
08.2011 - 10.2013
- Client policy maintenance
- UAT system upgrade tester
- Client complaints resolution
- Claims capturing
- E-learning process design and development
- Consultant product, system and process training
- Mentoring and motivational speaking
- Generate, amending, printing and distributing policy documentation
- Compiled hourly, daily and weekly user and system productivity stats
- User and system error configuration support
- Debit order collections tracking and adjustments
- User system and technical error support
- Call log process development, testing and training (both MIP and JIRA systems)
- Printing and mail room user training
Inbound Contact Center Agent
Hollard Insurance
08.2010 - 08.2011
- Client policy maintenance
- UAT system upgrade tester
- Client complaints resolution
- Claims capturing
- E-learning process design and development
- Consultant product, system and process training
- Mentoring and motivational speaking
- Generate, amending, printing and distributing policy documentation
- Compiled hourly, daily and weekly user and system productivity stats
- User and system error configuration support
- Debit order collections tracking and adjustments
- User system and technical error support
- Call log process development, testing and training (both MIP and JIRA systems)
- Printing and mail room user training
Education
N5 - Financial and Cost Accounting
01-2010
N5 - Computerised Financial Systems
01-2010
N5 - Macro and Micro Economic
01-2010
N4 - Entrepreneurship and Business Management
01-2009
N4 - Financial Accounting
01-2009
N4 - Computerised Financial Systems
01-2009
Matric - English, Afrikaans, Biology, Life Orientation, Geography, Business Economics, Accounting
Bracken High School
01-2007
Accomplishments
- Hollard 'Hoscar' Award Winner
- Employee of the Year Award 2014
- John Orr High RCL Team Motivational Speaking and Colleagues Mentorship
Custom
- Karen Baaitjies, Colleague and IT/Business Analyst Mentor at Hollard Insurance, 0825752096
- Lydia Shuncula, Team Leader and Supervisor at Hollard Insurance, 0718665510
- Shakatsa Matcheke, Colleague and Video Production Mentor at Shaki M. Pics CEO and Camera Man, 0603618518
- Derrick Mhlongo, Yard Master and Supervisor at Transnet Freight Rail, 0833493026
Certification
- RE5 certification completed March 2026
Timeline
Yard Official
Transnet
01.2016 - 01.2024
IT Support Agent/Business Analyst
Hollard Insurance
02.2014 - 06.2016
Mail Room and Printing Technician
Hollard Insurance
10.2013 - 02.2014
Contact Center and Maintenance Senior Agent
Hollard Insurance
08.2011 - 10.2013
Inbound Contact Center Agent
Hollard Insurance
08.2010 - 08.2011
N5 - Financial and Cost Accounting
N5 - Computerised Financial Systems
N5 - Macro and Micro Economic
N4 - Entrepreneurship and Business Management
N4 - Financial Accounting
N4 - Computerised Financial Systems
Matric - English, Afrikaans, Biology, Life Orientation, Geography, Business Economics, Accounting
Bracken High School