Nkanyiso Mchunu

Provide IT troubleshooting solutions to end users:

• Provide telephonic troubleshooting and first-line telephonic problem resolution to the end users.
• Troubleshoot and Support: Diagnose and resolve LAN issues.
• Provide user with LAN technical support.
• Install, troubleshoot and support transversal systems (BAS and PERSAL).
• Provide hardware and software problem solving. Give feedback to the end users. Ensure that the user is satisfied with the resolution of the call.
• Setup and maintain Network Hardware and software and Wi-Fi routers for health facilities.

Install hardware and software by

• Testing hardware, software and components of the desktop computers.
• Diagnose and replace faulty hardware components of computers.
• Installing and setting up new user PCs.
• Setting up and configuring various desktop software, such as Microsoft Office, set up Outlook or Office 365, Microsoft teams, adobe reader.
• ·Linking users to network printers and desktop printers.
• Arranging for and monitor installation of new network points.
• Provide reports to management on hardware related queries, daily activities and tasks undertaken.
• Provide training to users on how to use various computer software.
• Liaise with the appropriate departments and service providers with regards to IT related faults.

Project leader in:

• Installation and configuration of RX solution for department of health pharmaceutical desktop computers, in the entire province of KwaZulu-Natal.

• Description and Key responsibilities:
• Install, Update and maintain computers both hardware and software.
• Diagnosis, troubleshoot and repair desktop and laptops both hardware and software.
• Maintain and resolve issues on LAN, VoIP telephone, Video systems (Microsoft teams, skype and cisco Web-ex meetings).
• Active directory managing Users accounts by changing user password and unlock user accounts. Adding users to appropriate groups.
• Management of service desk.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Provide training to Users on how to use new systems.

Provide networking and telecommunications support by :

• Installing, configuring, and troubleshooting local-area computer networks and associated assembles.
• Setting up and maintaining Local Area Networks and Wide Area Networks operations including assembling of network hardware (Cisco & Huawei POE switches, Wireless Units, Wireless Access Points, biometric Access Control).
• Perform LAN/WAN troubleshooting. Isolating and diagnosing common LAN/WAN problem.
• Provide users with LAN/WAN technical support.
• Testing hardware, software and components of the network.
• Installing and setting up new customer sites.
• Arranging for and monitoring installation of new network points.

• Render first line support to all department users. Assist with network password change requested.
• Assist with the communication of newly created user accounts to new users

• Giving technical support to users, Setup and configure new computers, network printers, projectors, copiers, scanners. Install and configure 3Gs and Samsung Galaxy Tablets.

• Troubleshoot all network problems (Emails and Internet) and application specific support (BAS, PERSAL and antivirus).

• Diagnosis and Troubleshoot Remote Desktop computers.
• Resolution of all IT end-user related incidents, and requests.
• Report in line with SITA and Helpdesk system, ensure that all details pertaining to calls get captured accurately Log all computer faults and services.
• Capture detailed description of calls. If not able to render first line support, log call electronically with SITA.