Njabulo Faith Sesoka
Applicant
Johannesburg
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Retail Trainee
Afrika Tikkun Services
Johannesburg
06.2024 - 12.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
Creative Writer
Write Jozi Workshop
10.2024 - 11.2024
- Participated actively in writer''s groups showcasing dedication towards continuous improvement.
- Collaborated with editorial teams to refine content, resulting in high-quality publications that resonated with target audiences.
- Contributed positively to team dynamic as part of collaborative writing projects, fostering open communication channels among colleagues.
- Adapted writing style according to project requirements, exhibiting versatility across various industries and formats.
Exhibitions Volunteer
Dr. Dee Blackie - SENSORY SPACE
09.2024 - 10.2024
- Provided exceptional customer service to exhibition attendees, addressing questions and concerns promptly and professionally.
- Assisted with guided tours by providing additional information on artwork when needed or requested by tour group leaders, educators.
- Assisted with installation and de-installation of exhibits, ensuring timely completion of tasks while adhering to safety protocols.
Independent Contractor
Tshedza Pictures CC (Writers)
05.2023 - 02.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Coffee Maker
Alex Shop
11.2019 - 08.2022
- Prepared and served various coffee beverages to patrons.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Welcomed customers and helped determine their needs.
Education
National Certificate - General Agriculture
AgriColleges International
Johannesburg, South Africa 04.2001 -
Higher Education Diploma - Radio And Television Broadcasting
Boston Media House
Sandton, South Africa 04.2001 -
Skills
Customer service
Networking and relationship building
Documentation and reporting
Strong organizational skills
Editing and proofreading
Visual storytelling
Film directing
Administration management
Time management
Critical thinking
Public speaking
Problem-solving
Accomplishments
Self-published debut book: Sunshine Unveiled
Affiliations
Afrika Tikkun Services Alumni
Timeline
Creative Writer
Write Jozi Workshop
10.2024 - 11.2024
Exhibitions Volunteer
Dr. Dee Blackie - SENSORY SPACE
09.2024 - 10.2024
Retail Trainee
Afrika Tikkun Services
06.2024 - 12.2024
Independent Contractor
Tshedza Pictures CC (Writers)
05.2023 - 02.2024
Coffee Maker
Alex Shop
11.2019 - 08.2022
National Certificate - General Agriculture
AgriColleges International
04.2001 -
Higher Education Diploma - Radio And Television Broadcasting
Boston Media House
04.2001 -
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