Nikita Mac Lennan
Patient Consultant
Parys
Summary
Adaptable and proactive professional with strong computer literacy and data analysis skills. Demonstrates exceptional customer service abilities and effective use of the telephone for seamless communication. Proven ability to work under pressure and independently, with a quick learning aptitude for new skills. Excellent interpersonal skills and proactive attitude towards change, aiming to leverage these competencies in a dynamic work environment.
Overview
15
15
years of professional experience
2026
2026
years of post-secondary education
2
2
Languages
Work History
Appointment Setter & Patient Consultant
Nova Dental Implant Centre
Queensland Australia, Australia
02.2025 - Current
- Gathered pertinent information from potential clients for tailored service provision.
- Overcame objections to secure appointments for sales team.
- Liaised with sales team to keep them informed of their schedule.
- Adapted conversation skills according to each client's needs and preferences.
- Synchronized calendars to avoid double bookings or conflicts.
- Multi-tasked effectively whilst maintaining high standards of service delivery.
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Manager & SCR
MTN PARYS
Parys, Free State
02.2018 - 02.2025
- Enforced safety regulations to reduce workplace accidents.
- Developed accurate sales forecasts for improved strategic planning.
- Coordinated cross-departmental collaboration for improved workflow.
- Delivered high-quality products to increase customer satisfaction.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Assistant Manager
VETKOEK PALEIS & KERRIE HUIS
Parys, Free State
02.2011 - 02.2015
- Running business (almost everything), Admin, Salaries, ordering Manager
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Admin, Data Capturing & Front of House
River Spa Parys
Parys, Free State
02.2010 - 02.2015
- Admin, Data capturing & front of house
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Grade 12 - Afrikaans, English, Business Economics, Life Orientation, Computer Application Technology, Mathematical Literacy, Hospitality Studies
WEIVELD AGRICULTURAL AND HOTEL SCHOOL
Parys, Free State South Africa12.2009
Skills
ABILITY TO LEARN NEW SKILLS QUICKLY
ABILITY TO WORK UNDER PRESSURE
CUSTOMER SERVICE SKILLS
ABILITY TO WORK ALONE
COMPUTER LITERACY
Positive attitude
Customer service
Telephone etiquette
Empathy and patience
INTERPERSONAL SKILLS
DATA ANALYSIS
EFFECTIVE USE OF THE TELEPHONE
Basic it troubleshooting
Adaptability to change
Proactive attitude
Setting appointments
Personal Information
References
- Graatjie Hills, Hills Laser cut, +27 82 553 8659
- Zaza, +27 82 962 6363
- Anneke Liebenberg - +27 62 422 0569
Timeline
Appointment Setter & Patient Consultant
Nova Dental Implant Centre
02.2025 - Current
Manager & SCR
MTN PARYS
02.2018 - 02.2025
Assistant Manager
VETKOEK PALEIS & KERRIE HUIS
02.2011 - 02.2015
Admin, Data Capturing & Front of House
River Spa Parys
02.2010 - 02.2015
Grade 12 - Afrikaans, English, Business Economics, Life Orientation, Computer Application Technology, Mathematical Literacy, Hospitality Studies
WEIVELD AGRICULTURAL AND HOTEL SCHOOL
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