Nikita Mac Lennan
Parys,South Africa
Summary
Highly adaptable and proactive professional with strong computer literacy and data analysis skills. Demonstrates exceptional customer service abilities and effective use of the telephone, ensuring seamless communication. Proven capability to work under pressure and independently, coupled with a quick learning aptitude for new skills. Possesses excellent interpersonal skills and a proactive attitude towards change, aiming to leverage these competencies in a dynamic work environment.
Overview
14
14
years of professional experience
2026
2026
years of post-secondary education
Work History
Appointment Setter & Patient Consultant
Nova Dental Implant Centre
Queensland Australia, Australia
02.2025 - Current
- Gathered pertinent information from potential clients for tailored service provision.
- Overcame objections to secure appointments for sales team.
- Liaised with sales team to keep them informed of their schedule.
- Adapted conversation skills according to each client's needs and preferences.
- Synchronised calendars to avoid double bookings or conflicts.
- Multi-tasked effectively whilst maintaining high standards of service delivery.
Manager & SCR
MTN PARYS
Parys, South Africa
02.2011 - 02.2025
- Enforced safety regulations to reduce workplace accidents.
- Developed accurate sales forecasts for improved strategic planning.
- Coordinated cross-departmental collaboration for improved workflow.
- Delivered high-quality products to increase customer satisfaction.
Front of house & Receptionist
RIVER SPA PARYS
Parys
02.2011 - 03.2018
Assistant Manager
VETKOEK PALEIS & KERRIE HUIS
Parys
02.2011 - 01.2017
- Running business (almost everything), Admin, Salaries, ordering Manager
Education
Grade 12 - Afrikaans, English, Business Economics, Life Orientation, Computer Application Technology, Mathematical Literacy, Hospitality Studies
WEIVELD AGRICULTURAL AND HOTEL SCHOOL
Skills
- ABILITY TO LEARN NEW SKILLS QUICKLY
- ABILITY TO WORK UNDER PRESSURE
- CUSTOMER SERVICE SKILLS
- ABILITY TO WORK ALONE
- COMPUTER LITERACY
- INTERPERSONAL SKILLS
- DATA ANALYSIS
- EFFECTIVE USE OF THE TELEPHONE
- Basic it troubleshooting
- Adaptability to change
- Proactive attitude
Languages
English
Personal Information
- Date of birth: 07/26/91
- Nationality: South African
- Marital status: Engaged
Custom
- Graatjie Hills, Hills Laser cut, 082 553 8659
- Zaza, 082 962 6363
Timeline
Appointment Setter & Patient Consultant
Nova Dental Implant Centre
02.2025 - Current
Manager & SCR
MTN PARYS
02.2011 - 02.2025
Front of house & Receptionist
RIVER SPA PARYS
02.2011 - 03.2018
Assistant Manager
VETKOEK PALEIS & KERRIE HUIS
02.2011 - 01.2017
Grade 12 - Afrikaans, English, Business Economics, Life Orientation, Computer Application Technology, Mathematical Literacy, Hospitality Studies
WEIVELD AGRICULTURAL AND HOTEL SCHOOL
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