Nicolene Claassen

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Increased restaurant revenue by optimizing table turnover rates.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
• Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
• Increased profit by streamlining operations.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Implemented sustainability initiatives, reducing environmental impact.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

Contact: Tjaart O Connel (General Manager)

landline: 022 913 8000

Cell: 0649558610

Standton Naidoo (Spur Operations Manager)

Cell: 0731410475

• Day to day managing of Site (Forecourt and Q-Shop) including but not limited to:
• Extensive knowledge of Winbranch Operating system.
• Oversaw all daily office operations and equipment maintenance.
• Basic Accounting and Budgeting
• Creditors and Debtors
• Accomplished multiple tasks within established timeframes.
• Daily and monthly Reconciliation Reports
• Site layout and emergency procedures.
• Inventory Forecast, Ordering and delivery Procedure.
• Risk Assessment.
• HSEQ.
• Adherence to Franchisor Standards and Policies.
• Keeping asset register
• Implementing of Planograms and Promotions.
• Oversaw employee attendance record, handled payroll.
• Interviewed, hired, and trained new workers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Inspected cleanliness of public areas,offices and staff.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Communication with Suppliers, Network and Retail Managers.
• Implementing of Security Measures for the wellbeing of Staff and Customers.
• Monthly and annual submissions for UIF, Compensation Commissioner and Retail License.

Contact: Sally Smit (Employee)

Cell: 0732481191

Contact: Stanley Mosime (Network Manager Engen Petroleum)

Cell: 0836358812

Contact: Kevin Charlwood (Regional Representative)

Cell:0825537156

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reviewed sales and gross profit report to assess company efficiency.
• Created employee schedules to align coverage with forecasted demands.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored security to protect employees, customers and property.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Contact: Stanley Mosime (Network Manager Engen Petroleum)

Cell: 0836358812