Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nicole Rank

Nicole Rank

Mitchell’s Plain

Summary

Dynamic Business Operations Officer, excelling in data management and compliance. Adept at enhancing customer success through strategic marketing initiatives and meticulous bookkeeping. Recognized for driving operational efficiency and fostering client relationships, contributing to significant revenue growth while ensuring adherence to regulatory standards.

Overview

12
12
years of professional experience

Work History

Business Operations Officer

Freelance
07.2021 - Current

Provide support to small businesses and startups.

  • Executed meticulous bookkeeping ensuring accurate financial analysis.
  • Handled various aspects of business operations including marketing initiatives, sales efforts, and project management duties.
  • Executed general administrative duties encompassing customer interaction and hiring protocols

Associate

PwC (PricewaterhouseCoopers)
01.2016 - 11.2019
  • Maintain comprehensive financial data to support accurate reporting.
  • Manage initial client queries, maintaining seamless coordination with Audit personnel.
  • Oversee customer agreements focused on safeguarding revenue and processing payments.
  • Maximize client engagement through strategic execution of marketing plans.
  • Collaborate with Marketing and Operations teams to design innovative campaigns.
  • Ensure all client on-boarding and training activities are completed within SLA.
  • Organize targeted events that fostered client connections and contributed to client base growth.
  • Ensure staff compliance with evolving regulations through curating effective educational learning materials.
  • Monitored and secure project delivery within established deadlines.
  • Ensure accuracy and retention of FICA records through thorough KYC reviews.

Administrator - Banking

Lewis Stores Head Office
08.2014 - 12.2015
  • Maintain accuracy of journals and ledgers regarding transactions.
  • Review store cash-ups and operational cash controls for accuracy.
  • Support resolution of debt-related inquiries.
  • Maintain consistent service to existing accounts, boosting revenue.
  • Contribute to financial month-end and year-end reporting processes.
  • Participate in drafting and sustaining KYC and AML regulatory documents.
  • Regularly review account statuses to detect non-compliance with payment agreements.
  • Monitor financial and inventory risk through P&L tracking.
  • Contribute to Risk Team's efforts in managing credit risk and limits

Banking Administration Clerk

Lewis Stores Head Office
08.2013 - 07.2014
  • Handle various daily payment transactions including EFT, cheque, and card.
  • Conduct daily verification of cash book balances against bank statements.
  • Enter stock data electronically for tracking purposes.
  • Facilitate department manager's routine by providing comprehensive support in everyday tasks.
  • Coordinate office supplies, refreshments, and equipment within budget limits.

Education

Bachelor Of Commerce -

University of South Africa

Higher Certificate - Economics

University of South Africa
12.2015

High School Diploma - Matric

Princeton Senior Secondary School
12.2011

Skills

  • Business Operations
  • Data Management
  • Rick Management
  • Customer Success
  • Bookkeeping
  • Compliance

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)

Timeline

Business Operations Officer

Freelance
07.2021 - Current

Associate

PwC (PricewaterhouseCoopers)
01.2016 - 11.2019

Administrator - Banking

Lewis Stores Head Office
08.2014 - 12.2015

Banking Administration Clerk

Lewis Stores Head Office
08.2013 - 07.2014

Bachelor Of Commerce -

University of South Africa

Higher Certificate - Economics

University of South Africa

High School Diploma - Matric

Princeton Senior Secondary School
Nicole Rank