Nicola Dippenaar
Student
Wellington
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Waitress
De Palm Restaurant And Bar
12.2023 - 01.2024
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
Runner
De Palm Restaurant And Bar
12.2021 - 01.2022
- Organized and replenished supplies at food stations to optimize team performance.
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relationships with regular customers.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Cleaned and sanitized food preparation and serving areas.
- Arranged tables and chairs for special occasions and events.
Barista
De Palm Restaurant And Bar
12.2020 - 01.2021
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Think Digital Academy
Pretoria, South Africa 04.2001 -
Skills
Customer Service
References
References available upon request.
Timeline
Waitress
De Palm Restaurant And Bar
12.2023 - 01.2024
Runner
De Palm Restaurant And Bar
12.2021 - 01.2022
Barista
De Palm Restaurant And Bar
12.2020 - 01.2021
High School Diploma -
Think Digital Academy
04.2001 -
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