Nick Ornely Tchambila Mouhatoumou
Lifestyle Manager - Switzerland
Cape Town
Summary
Dynamic Lifestyle Manager with TenLifestyle Group, specializing in delivering exceptional travel experiences. Proven expertise in customer relationship management and effective listening, enhancing client satisfaction. Adept at identifying trends to drive service improvements, leveraging strong problem-solving skills to exceed member expectations and ensure unparalleled lifestyle services.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Lifestyle Manager - Switzerland
TenLifestyle Group
05.2024 - Current
- I work as a travel and lifestyle concierge manager, helping our members from Swisscard and American express to discover, organize, and enjoy travel.
- Provided a Luxury travel booking organiser.
- Daily Flight, hotel and car rental booking through (Amadeus GDS)
French/English Quality Analyst Call&Emails
Mindpearl LTD
12.2019 - 03.2024
- Evaluates agent performance by monitoring calls, chats, and emails
- Ensures quality standards, regulatory compliance, and an excellent customer experience
- Provides actionable feedback to support coaching and performance improvement
- Identifies trends and gaps to inform targeted training initiatives
- Generates reports to enhance overall service standards
- Supports improvement of key business metrics, including CSAT
Education
Diploma - Supply Chain, Import/export, And Freight Logistics
Y2K College
Cape Town, South Africa 04.2001 -
High School Diploma -
Complex Scolaire Marwitz
Congo Brazzaville 04.2001 -
MBA - Business Administration And Management
PC Training And Business College
Cape Town, South Africa 04.2001 -
Skills
End user computer
Customer relationship management
Sales strategies
Conflict resolution
Email communication
CRM software
Team collaboration
Customer feedback
Customer Service
Teamwork and collaboration
Client service
Customer relation
Computer expertise
Microsoft Office Suite expertise
Problem solving strength
Flexible schedule
Effective listening
Empathic listening
MS excel proficiency
Customer needs analysis
Motivational leadership
Timeline
Lifestyle Manager - Switzerland
TenLifestyle Group
05.2024 - Current
French/English Quality Analyst Call&Emails
Mindpearl LTD
12.2019 - 03.2024
Diploma - Supply Chain, Import/export, And Freight Logistics
Y2K College
04.2001 -
High School Diploma -
Complex Scolaire Marwitz
04.2001 -
MBA - Business Administration And Management
PC Training And Business College
04.2001 -