Nicholas Joseph
General Manager
Cape Town
Summary
Customer-oriented General Manager with over 8 years of experience focusing on increasing revenues and expanding margin. Adaptive , executes and completes multiple projects in high-stress environments. Offer great leadership , a visionary in creating a space that is run effectively and allows others to grow and developed new skills. A loyal employee able to execute procedure to ensure maximum profits and a work environment that is safe and fun.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Increased revenue in every store by 20-30% year on year growth.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
General Manager
Hudson's Green Point And Parkhurst
11.2019 - Current
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed over 50 Staff members and kept relationships and loyalty.
- Directed sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training and schedules.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory movement and ordering.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Versatility in my ability to assist in the bar, FOH , BOH and still maintain store and customer satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Increase year on year growth from 2022 to 2023 by 30%.
Senior Manager
Polpetta Risorante
05.2018 - 10.2019
- Implemented stock control and procedures to reduce stock loss
- Maintained customer relations and loyalty.
- Assisted staff of lower level to excel and be leaders in the group.
- Maintained store procedures and quality of food and beverage.
- Dealt with ordering and maintaining supplier relationships.
- Helped after relocating of the store , kept the cliental and promote the new store for new cliental.
Junior to Operations Manager
Pizza Del Forno Ruimsig And Northcliff
07.2015 - 04.2018
Education
High School Diploma -
Victory House Private School
Johannesburg, South AfricaSkills
Customer Relationship Management
undefinedCertification
First Aid
Football , Paddel and Food
I play 5 a side at the Hellenic club , its a great way to relax and meet up with mates after a busy day.
Recently started playing paddle , really taking a liking to it and would like to improve my skills
An absolute foodie , excited to try new things and evolve my taste palette.
Timeline
General Manager
Hudson's Green Point And Parkhurst
11.2019 - Current
Senior Manager
Polpetta Risorante
05.2018 - 10.2019
Junior to Operations Manager
Pizza Del Forno Ruimsig And Northcliff
07.2015 - 04.2018
High School Diploma -
Victory House Private School
First Aid
Fire Safety
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