Nicholas Booysen
Operations Manager
Durban,KZN
Summary
Dynamic Operations Manager with a proven track record at Nedabiah Trading Enterprise, excelling in performance monitoring and strategic planning. Spearheaded process improvements that enhanced productivity and reduced costs. Adept at staff management and fostering effective communication, driving customer satisfaction through innovative solutions and data-driven decision-making.
Overview
4
4
years of professional experience
1
1
Language
4
4
years of post-secondary education
Work History
Operations Manager
Nedabiah Trading Enterprise
Queensburgh
01.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Sports Coach
Progressive Soccer Ozzy Academy
Los Angeles
12.2021 - 12.2023
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
- Established partnerships with local businesses to secure sponsorship deals that supported the financial needs of the sports program while also benefiting community partners.
- Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
- Mentored junior coaches or assistants by sharing insights from personal experience and providing constructive feedback on their coaching techniques for professional development purposes.
Dispatcher
Medplus Solutions
Los Angeles
08.2021 - 12.2021
- Directed dispatching, routing, and tracking of several fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Bachelor of Science - Business Administration
California Miramar University
California, USA 08.2021 - 10.2023
Associate of Science - Business Administration
Salem University
West Virginia 08.2018 - 07.2020
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
MS office
Team leadership
Data analysis
Decision-making
Business planning
Planning and implementation
Workflow optimization
Strategic planning
Timeline
Operations Manager
Nedabiah Trading Enterprise
01.2024 - Current
Sports Coach
Progressive Soccer Ozzy Academy
12.2021 - 12.2023
Dispatcher
Medplus Solutions
08.2021 - 12.2021
Bachelor of Science - Business Administration
California Miramar University
08.2021 - 10.2023
Associate of Science - Business Administration
Salem University
08.2018 - 07.2020