NHLANGANISO MADI
CX Collaboration Engineer L2, Teams Specialist
Soweto
Summary
With a unique blend of leadership qualities and a strong thirst for learning and growth, this individual brings a solid foundation in strategic planning and operational oversight. Eager to acquire deeper insights into executive-level decision-making, they are ready to utilize and further develop critical thinking and leadership skills to undoubtedly contribute to success in this role.
Overview
13
13
years of professional experience
1999
1999
years of post-secondary education
1
1
Language
Work History
AD & Massaging L2/ MS Teams/ O36/ Skype
Dimension Data/ Global NTT Data
06.2016 - Current
- • Lync 2010 & 2013, Skype for Business Server environment administration.
• Ensure that assigned Unified Collaboration infrastructure and/or vendor cloud platforms are
configured, installed, tested, and operational.
• Microsoft Teams MS720/ MS-721 & MS700: Collaboration Communications Systems Engineer - • Microsoft 365 Certified MS740: Teams Support Engineer Specialty,
• Audiocodes ACA / ACP, Gateway Support Ribbon Communications
• O365 monitoring & troubleshooting.
• Microsoft Teams environment monitoring & troubleshooting
• Microsoft Exchange Online monitoring & troubleshooting
• Knowledge of current Microsoft Server and Desktop technologies as learned in prior and current
Certification training such as MCSE or MCITP covering the
full scope of MS Lync Infrastructure, network and voice platforms and now also Teams.
• Operating and responding to Automated and proactive alerting from MOM/SCOM.
• Server Support: 2nd line Hardware and Software Server Support.
• Have overall understanding of other Messaging Systems and integration with MS Teams
• Business communication and Report writing skills
• Incidents and Request Management: investigate second line support calls assigned and identify the
root cause of incidents and problems.
Ensuring that repairs are carried out by coordinating product requests and liaising with other team
members. Report and escalate issues to L3 Engineer if necessary.
• Monitoring and use of archiving tools.• Lync 2010 & 2013, Skype for Business Server environment administration. • Ensure that assigned Unified Collaboration infrastructure and/or vendor cloud platforms are configured, installed, tested, and operational. • Microsoft Teams MS720/ MS-721 & MS700: Collaboration Communications Systems Engineer • Microsoft 365 Certified MS740: Teams Support Engineer Specialty, • Audiocodes ACA / ACP, Gateway Support Ribbon Communications • O365 monitoring & troubleshooting. • Microsoft Teams environment monitoring & troubleshooting • Microsoft Exchange Online monitoring & troubleshooting • Knowledge of current Microsoft Server and Desktop technologies as learned in prior and current Certification training such as MCSE or MCITP covering the full scope of MS Lync Infrastructure, network and voice platforms and now also Teams. • Operating and responding to Automated and proactive alerting from MOM/SCOM. • Server Support: 2nd line Hardware and Software Server Support. • Have overall understanding of other Messaging Systems and integration with MS Teams • Business communication and Report writing skills • Incidents and Request Management: investigate second line support calls assigned and identify the root cause of incidents and problems. Ensuring that repairs are carried out by coordinating product requests and liaising with other team members. Report and escalate issues to L3 Engineer if necessary. • Monitoring and use of archiving tools. - Skills: Cloud Computing · Microsoft Exchange · Microsoft MS-720 - Microsoft Teams Voice Engineer · Troubleshooting · Multitasking
Service desk Analyst
Tokio Marine Kiln/ Pink elephant
09.2015 - 05.2016
- Adding users to active directory
- Format & re- installation of desktop operating systems
- Assist with all IT related support issues 'helpdesk' in London, Singapore & China
- Transferring of Archives from email to outlook
- Setting Up mobile phones to receive e-mails of exchange
- Citrix virtual desktop creations & account unlocks
- Trouble shoot issues telephonic, resolve via remote support
- Providing account management by locking and unlocking users
- Trouble shooting of printers connect to the network
- Creation of Lync account & VMWARE infrastructure & configuring
- Connect lines within the company and the outside branches
- Network configuration IP configuration, static address & DHCP
- Server installation, join domain, static gateway IP & installation
AD/ Exchange systems Engineer
Dimension data: Honeywell
06.2014 - 11.2014
- All aspects of server support
- Active directory & exchange server administration
- Updating AD messaging design
- Assist Asia Pacific & EMEA with remote support, DL & mail box creations, Email accounts, trouble shooting
- Telephonic support & security group policy permissions
- Secure AD objects, users, groups, computers, servers
- Power shell scripting
- Manage core infrastructure servers for technologies such as domain controllers, exchange server & Lync server roles
Technician & administration Support
Earnest & young EY Sandton
09.2013 - 03.2014
- Offer professional, efficient telephonic or walk in assistance
- 1st Line support across company product profile
- Trouble shooting hardware & software problems
- Assist all African countries with new software role out
- Blackberry enterprise server exposure & support
- Data backup concepts & methodologies, VPN/APN Access
System administrator/ IT Service Desk
Department of water affairs/ BCX/ Paracon
02.2013 - 09.2013
- Basic trouble shooting, password resets, incident resignation
- Ministers & VIP Help, Resolution & recovery incident resignation
- Assigned to 3rd line support, VPN Applications
Asset Verification Manager & IT Manager (Mogale City Municipality)
Linkage Consultants
06.2012 - 09.2012
- IT system resolutions, Software upgrades
- Reprogramming of Cat scan software & scanners
- Data collection of asset & Library books, driver
Desktop Support engineer (Ms Outlook Technician)
Sanlam - Santum - ITISS/ Paracon
10.2011 - 12.2011
- Setup Outlook off from exchange
- Basic functionality and visual changes in Outlook
- Troubleshooting all Outlook issues
- Transferring of Archives from 1 email client to outlook
Education
Grade 12 certificate - English HG, Afrikaans HG, Business Economics SG, Economics SG, Mathematics SG, Accounting SG
FredNorman High School
Johannesburg, South Africa01-1999
N3 - Business studies
FredNorman High School
Johannesburg, South AfricaMCITP (MCSE 2008) - MCSE
PC Training Business College - Troye Campus
Johannesburg, South Africa01-2010
International Certificate - Core Solutions of Microsoft Skype for Business
Skills
- PC Technician
- Repair
- Upgrade
- Gen AI
- Cloud Computing
- Microsoft Products
- Office 365
Personal Information
- Date of Birth: 04/22/80
- Driving License: Code 10 (C1)
- Marital Status: Single
Dependants
2
Timeline
AD & Massaging L2/ MS Teams/ O36/ Skype
Dimension Data/ Global NTT Data
06.2016 - Current
Service desk Analyst
Tokio Marine Kiln/ Pink elephant
09.2015 - 05.2016
AD/ Exchange systems Engineer
Dimension data: Honeywell
06.2014 - 11.2014
Technician & administration Support
Earnest & young EY Sandton
09.2013 - 03.2014
System administrator/ IT Service Desk
Department of water affairs/ BCX/ Paracon
02.2013 - 09.2013
Asset Verification Manager & IT Manager (Mogale City Municipality)
Linkage Consultants
06.2012 - 09.2012
Desktop Support engineer (Ms Outlook Technician)
Sanlam - Santum - ITISS/ Paracon
10.2011 - 12.2011
International Certificate - Core Solutions of Microsoft Skype for Business
Grade 12 certificate - English HG, Afrikaans HG, Business Economics SG, Economics SG, Mathematics SG, Accounting SG
FredNorman High School
N3 - Business studies
FredNorman High School
MCITP (MCSE 2008) - MCSE
PC Training Business College - Troye Campus
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