Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Acquired Skills
Languages
Timeline
Generic

Sakhile Mthembu

Johannesburg

Summary

Sales Specialist with 10 years' experience in the technology and telecommunication industry. Specializing in Data centers, Microsoft licensing, Cloud services, Security solutions, Virtualization, VoIP, Connectivity and many more Infrastructure solutions. Building long lasting business relationships. Keeping up with the trends and competition, always up for developing new skills. Support and technical experience, Knowledge in IT project management.

Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Sales Specialist-Account manager

NTT DATA-Dimension Data
01.2020 - Current
  • Interact with clients to identify their IT requirements and challenges and suggest potential solutions
  • Conduct product demonstrations to enhance sales
  • Data center tours with clients to showcase the facilities
  • Prepare Sales Proposals and quotations
  • Closing deals to achieve sales monthly targets
  • Cold calling to build net new pipeline
  • Foster and sustain relationships with existing clients and pursue opportunities to acquire new clients
  • Partnering with technical teams, product managers, and various stakeholders to ensure the seamless implementation of solutions
  • Sales Reporting, maintain accurate records of sales activities and building pipeline
  • Continuously update knowledge of IT products and services, market trends, and sales techniques through training and learning
  • Gathering and analyze data to understand client behavior and market trends resulting in a 10% increase of quarterly revenue
  • Managed at list 5 projects each month and delivering them ahead of schedule and within budget

Pre-Sales

Merchants SA-Dimension Data
01.2017 - 01.2020
  • Building and expanding the sales pipeline
  • Data capturing and order processing
  • Preparing detailed sales proposals and responses to tenders
  • Engaging with potential clients to gather requirements and understand their specific needs before including sales
  • Working closely with sales, marketing, and technical teams to ensure a seamless transition from presales to contract closure
  • Identifying and qualifying potential leads to ensure they are a good fit for the company's products
  • Providing support during the sales process, answering any technical questions and addressing concerns
  • Creating and maintain documentation related to presales activities, including client interactions, proposals, and technical specifications and network designs

Telkom Assurance

Aegis outsourcing
01.2015 - 01.2017
  • Trouble shooting, monitoring and escalating when needed
  • Identify and diagnose issues and problems relating to connectivity, emails, Vois services
  • Logging calls via CRM systems
  • Prepare reason for outages reports
  • Configurations of ADSL and Fiber Internet and email setup
  • Assisting customers with provisioning the services
  • Password reset for emails/ Wi-Fi/internet
  • Landline phone top ups
  • Email setup on pc and mobile
  • Documented and delivered 50+ root cause analysis reports for service interruptions, detailing technical faults, customer impact, and preventative measures, contributing to a 15% reduction in recurring issues

Education

National certificate - Grade 12

Altmont technical high school
01.2002

National Certificate - MDP Management development program NQL level 5

CBM Training
01.2024

National certificate - Information technology system support NQL level 5

Service SETA
01.2015

Desktop professional Certificate -

Microsoft certified
01.2009

Skills

  • Fostering lasting business relationships
  • Technical and infrastructure technology experience
  • Problem solving skills
  • Ability to work well in a team environment and individually
  • Great communication and soft skills
  • Customer focus and empathy
  • Presentation skills
  • Microsoft office proficiency
  • Pipeline creation and deal closing focus
  • Understanding of bespoke Solutions
  • Mentoring
  • Account planning to boost revenue growth

Accomplishments

  • Achieved 30% revenue growth in three months by white spacing account planning.
  • Awarded the most revenue generator for 4 consecutive quarters.
  • Implemented a sales training program that improved team performance and productivity by 20%.

Acquired Skills

  • Fostering lasting business relationships.
  • Technical and infrastructure technology experience.
  • Problem solving skills.
  • Ability to work well in a team environment and individually.
  • Great communication and soft skills.
  • Customer focus and empathy.
  • Presentation skills.
  • Microsoft Office proficiency.
  • Pipeline creation and deal closing focus.
  • Understanding of bespoke solutions.
  • Mentored 6 junior employees, resulting in a 25% improvement in their performance reviews and improved the performance of the entire department because of the additional production.
  • Account planning to boost revenue growth.

Languages

English
Advanced (C1)

Timeline

Sales Specialist-Account manager

NTT DATA-Dimension Data
01.2020 - Current

Pre-Sales

Merchants SA-Dimension Data
01.2017 - 01.2020

Telkom Assurance

Aegis outsourcing
01.2015 - 01.2017

National Certificate - MDP Management development program NQL level 5

CBM Training

National certificate - Information technology system support NQL level 5

Service SETA

Desktop professional Certificate -

Microsoft certified

National certificate - Grade 12

Altmont technical high school
Sakhile Mthembu